경영/회계

앤더슨의경영통계학(8판)

Anderson · Sweeney · Williams 저 / 장영순 외 9인 역

고객평점
발행일2022.03.05
판형국배판변형
쪽수708
ISBN9791166471933
판매가격 39,000원
배송비결제주문시 결제

총 금액 : 0원

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[도서소개]

이 책은 Essentials of Modern Business Statistics with MicrosoftⓇ ExcelⓇ의 8판이다. 

이번 판에서는 두 명의 저명한 학자인 Cincinnati 대학의 Michael J. Fry와 Iowa 대학의 Jeffrey W. Ohlmann이 저자로 참여하였다. 

두 분 모두 통계 및 비즈니스 분석 분야에서 뛰어난 교수이자, 연구원, 실무자이다. 그들의 업적을 저자소개 부분에 자세히 기술하였다. 

Mike와 Jeff가 공동저자로 참여하면서 Essentials of Modern Business Statistics with Microsoft Excel의 효용성이 높아졌을 것으로 기대한다.

이 책은 경영학 및 경제학 분야의 학생들에게 통계에 대한 개념과 다양한 응용 사례를 소개하는 것이 목적이며, 수학적 지식이 부족한 독자들을 대상으로 서술되었다.

데이터 분석 및 통계 방법론은 이 책의 핵심적인 부분이다. 활용사례에서 각 방법에 대한 논의와 전개가 이루어지며 의사결정 및 문제 해결에 대한 통찰력을 제공하는 통계적 결과가 함께 제공된다.

이 책은 응용 중심으로 이루어져 있지만, 방법론에 대한 자세한 설명을 제공함과 동시에 각 주제에서 일반적으로 통용되는 표기법을 사용하려고 노력하였다. 

따라서 학생들에게는 이 책이 고급 통계학을 공부하기 위한 좋은 준비서가 될 것이다. 또한, 심도 있는 공부에 도움이 되는 참고문헌은 부록에 수록하였다.




[목차]

Chapter 1 자료와 통계학


블룸버그 비즈니스위크 - NEW YORK, NEW YORK················4


1 경영 및 경제 분야에서의 활용············································5

 1. 회계············································································5

 2. 재무············································································6

 3. 마케팅 ········································································6

 4. 생산운영관리·································································6

 5. 경제············································································6

 6. 정보시스템···································································7


2 자료·················································································7

 1. 원소, 변수, 관측값 ·························································7

 2. 측정을 위한 척도····························································9

 3. 범주형 자료와 양적 자료················································ 10

 4. 횡단면 자료와 시계열 자료·············································· 10


3 자료의 출처···································································· 13

 1. 현존하는 자료······························································ 13

 2. 관측연구···································································· 15

 3. 실험·········································································· 15

 4. 시간과 비용 이슈·························································· 16

 5. 자료 수집 오류····························································· 16


4 기술통계········································································ 16


5 통계적 추론···································································· 18


6 엑셀을 활용한 통계분석···················································20

 1. 데이터 세트와 엑셀 워크시트··········································· 20

 2. 통계분석에서의 엑셀 활용··············································· 21


7 애널리틱스·····································································22


8 빅데이터와 데이터 마이닝················································23


9 통계분석을 위한 윤리적 지침···········································24

 요점정리··································································· 26

 보충문제··································································· 26




Chapter 2 기술통계: 표와 그래프를 이용한 표현


콜게이트-NEW YORK, NEW YORK·····································34


1 범주형 자료 요약·····························································35

 1. 도수분포표································································· 35

 2. 상대도수분포표와 백분율도수분포표································· 36

 3. 엑셀을 활용한 도수분포표, 상대도수분포표, 백분율도수분포표 작성 ········································································· 37

 4. 막대그래프와 원그래프·················································· 38

 5. 엑셀을 활용한 막대그래프 작성········································ 40

 연습문제··································································· 42


2 양적 자료 요약································································44

 1. 도수분포표································································· 44

 2. 상대도수분포표와 백분율도수분포표································· 46

 3. 엑셀을 활용한 도수분포표 작성········································ 46

 4. 점그래프···································································· 48

 5. 히스토그램································································· 49

 6. 엑셀을 활용한 히스토그램 작성········································ 50

 7. 누적도수분포······························································· 52

 8. 줄기-잎 그림······························································· 53

 연습문제··································································· 56


3 표를 이용한 두 변수 자료 요약 ········································· 59

 1. 교차표 ······································································ 59

 2. 엑셀 피봇 테이블을 활용한 교차표 작성······························ 61

 3. 심슨의 역설 ································································ 63

 연습문제··································································· 64


4 그래프를 이용한 두 변수 자료 요약···································66

 1. 산점도와 추세선··························································· 66

 2. 엑셀을 활용한 산점도와 추세선 작성································· 68

 3. 묶은 막대그래프와 누적 막대그래프 ································· 70

 4. 엑셀을 활용한 묶은 막대그래프와 누적 막대그래프 작성········· 72

 연습문제··································································· 73


5 자료 시각화: 효과적인 자료 시각화 방안 ·························· 75

 1. 효과적인 그래프 표현 방법·············································· 75

 2. 그래프 표현 형식 선택··················································· 76

 3. 데이터 대시보드··························································· 77

 4. 자료 시각화 사례: 신시내티 동물원과 식물원 ······················ 78

 요점정리··································································· 80

 보충문제··································································· 81

 사례연구 1. 펠리칸 스토어············································· 84

 사례연구 2. 영화 개봉··················································· 85




Chapter 3 기술통계: 수리적 측도를 이용한 표현


스몰 프라이 디자인-SANTA ANA, CALIFORNIA··················90


1 위치 측도······································································· 91

 1. 평균·········································································· 91

 2. 중앙값······································································· 93

 3. 최빈값······································································· 94

 4. 엑셀을 활용한 평균, 중앙값, 최빈값 계산···························· 94

 5. 가중평균···································································· 95

 6. 기하평균···································································· 96

 7. 엑셀을 활용한 기하평균 계산··········································· 98

 8. 백분위수···································································· 98

 9. 사분위수···································································· 99

 10. 엑셀을 활용한 백분위수, 사분위수 계산·····························100

 연습문제································································· 102


2 변동성 측도·································································· 106

 1. 범위·········································································107

 2. 사분위 범위································································107

 3. 분산·········································································107

 4. 표준편차···································································109

 5. 엑셀을 활용한 표본분산, 표본표준편차 계산·······················109

 6. 변동계수···································································110

 7. 엑셀의 기술통계 도구 활용·············································111 

 연습문제································································· 112


3 분포의 형태, 상대 위치, 이상값 검출 측도·························115

 1. 분포의 형태································································115

 2. z-점수······································································116

 3. 체비셰프의 정리··························································117

 4. 경험적 법칙································································118

 5. 이상값 탐지································································119 

 연습문제································································· 120


4 다섯 수치 요약과 상자그림············································· 123

 1. 다섯 수치 요약····························································123

 2. 상자그림···································································123

 3. 엑셀을 활용한 상자그림 작성··········································124

 4. 상자그림을 이용한 비교분석···········································125

 5. 엑셀을 활용한 상자그림 비교분석····································125 

 연습문제································································· 127


5 두 변수 간의 연관성 측도··············································· 130

 1. 공분산······································································130

 2. 공분산의 해석·····························································132

 3. 상관계수 ··································································134

 4. 상관계수의 해석··························································135

 5. 엑셀을 활용한 표본공분산, 표본상관계수 계산····················136

 연습문제································································· 137


6 데이터 대시보드···························································· 139

 요점정리································································· 142

 보충문제································································· 143

 사례연구 1. 펠리칸 스토어··········································· 147

 사례연구 2. 영화개봉················································· 148

 사례연구 3. 헤븐리 초콜릿 웹사이트 상거래······················ 149

 사례연구 4. 아프리카 코끼리 개체 수······························ 150




Chapter 4 확률 입문


미 항공우주국-WASHINGTON, DC··································· 154


1 확률실험, 계산규칙과 확률 부여하기······························ 155

 1. 계산규칙, 조합, 순열····················································156

 2. 확률 부여하기·····························································160

 3. 켄터키 전력회사 프로젝트의 확률····································162

 연습문제································································· 163


2 사건과 확률·································································· 165

 연습문제································································· 166


3 확률의 기본 법칙··························································· 168

 1. 여사건······································································168

 2. 확률의 덧셈법칙··························································169 

 연습문제································································· 172


4 조건부 확률···································································174

 1. 독립사건···································································177

 2. 확률의 곱셈법칙··························································178 

 연습문제································································· 179


5 베이즈 정리···································································181

 1. 표 접근법··································································185 

 연습문제································································· 186

 요점정리································································· 187

 보충문제································································· 187

 사례연구 1. 해밀턴 카운티의 판사들······························· 190

 사례연구 2. 랍스 마켓················································· 192




Chapter 5 이산확률분포


선거 유권자 대기시간····························································196


1 확률변수······································································ 197

 1. 이산확률변수······························································197

 2. 연속확률변수······························································198

 연습문제································································· 198


2 이산확률분포······························································· 199

 연습문제································································· 202


3 기댓값과 분산······························································· 204

 1. 기댓값······································································204

 2. 분산·········································································204

 3. 엑셀을 활용한 기댓값, 분산, 표준편차 계산························205 

 연습문제································································· 206


4 이변량 분포, 공분산, 재무 포트폴리오····························· 208

 1. 경험적 이변량 이산확률분포···········································209

 2. 재무분야 응용·····························································211 

 요점정리································································· 215 

 연습문제································································· 215


5 이항확률분포·································································217

 1. 이항실험···································································217

 2. 마틴 의류가게 문제······················································219

 3. 엑셀을 활용한 이항분포의 확률 계산································223

 4. 이항분포의 기댓값과 분산··············································225

 연습문제································································· 225


6 포아송 확률분포··························································· 227

 1. 시간의 구간을 포함하는 예제··········································228

 2. 길이 또는 거리를 포함하는 예제······································229

 3. 엑셀을 활용한 포아송 분포의 확률 계산·····························229

 연습문제································································· 232

 요점정리································································· 233

 보충문제································································· 234

 사례연구-맥닐의 자동차 판매점····································· 236




Chapter 6 연속확률분포


프록터 & 갬블 -CINCINNATI, OHIO ·································· 240


1 균일확률분포·································································241

 1. 확률척도로서의 면적····················································243

 연습문제································································· 244


2 정규확률분포······························································· 246

 1. 정규곡선···································································246

 2. 표준정규확률분포························································248

 3. 정규확률분포의 확률 계산··············································253

 4. 그리어 타이어 사례······················································254

 5. 엑셀을 활용한 정규분포의 확률 계산································256

 연습문제································································· 258


3 지수확률분포································································261

 1. 지수확률분포의 확률 계산··············································262

 2. 포아송 분포와 지수분포의 관계·······································263

 3. 엑셀을 활용한 지수분포의 확률 계산································264

 연습문제································································· 265

 요점정리································································· 266

 보충문제································································· 266

 사례연구 1. 스페셜티 토이즈········································ 269

 사례연구 2. 겝하르트 일렉트로닉스································ 270




Chapter 7 표본추출과 표본분포


식량농업기구-ROME, ITALY··············································· 274


1 전자공업협회의 표본추출 문제······································· 276


2 표본의 선택·································································· 276

 1. 유한 모집단에서의 표본추출···········································277

 2. 무한 모집단에서의 표본추출···········································281

 연습문제································································· 283


3 점추정········································································· 284

 1. 실질적 적용································································285

 연습문제································································· 286


4 표본분포의 개념··························································· 288


5 x의 표본분포······························································· 291

 1. x의 기댓값·······························································291

 2. x의 표준편차·····························································292

 3. x의 표본분포 형태······················································293

 4. EAI 예제에서 x의 표본분포··········································295

 5. x의 표본분포의 실질적 가치··········································295

 6. 표본크기와 의 표본분포 간의 관계································297

 연습문제································································· 299


6 p의 표본분포······························································ 301

 1. p의 기댓값································································302

 2. p의 표준편차·····························································302

 3. p의 표본분포 형태······················································303

 4. p의 표본분포의 실질적 가치··········································304

 연습문제································································· 305


7 기타 표본추출 방법······················································· 308

 1. 층화무작위추출···························································308

 2. 군집추출···································································309

 3. 계통추출···································································310

 4. 편의추출···································································310

 5. 판단추출···································································311


8 실질적 적용: 빅데이터와 표본추출의 오차························311

 1. 표본오차···································································311

 2. 비표본오차································································312

 3. 빅데이터···································································314

 4. 빅데이터에 대한 이해···················································315

 5. 빅데이터가 표본오차에 미치는 영향·································315 

 연습문제································································· 318

 요점정리································································· 321

 보충문제································································· 322

 사례연구-마리온 유업················································· 325




Chapter 8 구간추정


푸드라이온-SALISBURY, NORTH CAROLINA·················· 328


1 모집단 평균: σ를 아는 경우············································ 329

 1. 오차범위와 구간추정치·················································329

 2. 엑셀 활용하기·····························································333

 3. 실질적 조언································································335

 연습문제································································· 335


2 모집단 평균: σ 를 모르는 경우········································ 337

 1. 오차범위와 구간추정치·················································340

 2. 엑셀 활용하기·····························································341

 3. 실질적 조언································································342

 4. 소표본 사용하기··························································343

 5. 구간추정 절차 요약······················································344

 연습문제································································· 345


3 표본크기의 결정···························································· 347

 연습문제································································· 349


4 모집단 비율·································································· 351

 1. 엑셀 활용하기·····························································352

 2. 표본크기의 결정··························································354

 연습문제································································· 356


5 실질적 적용: 빅데이터와 구간추정·································· 359

 1. 빅데이터와 신뢰구간의 정밀도········································359

 2. 빅데이터가 신뢰구간에 미치는 영향·································361

 연습문제································································· 362

 요점정리································································· 363

 보충문제································································· 364

 사례연구 1. Young Professional 잡지··························· 368

 사례연구 2. 걸프 부동산·············································· 369




Chapter 9 가설검정


존 모렐 앤 컴퍼니-CINCINNATI, OHIO································374


1 귀무가설과 대립가설의 설정·········································· 375

 1. 연구가설 성격인 대립가설··············································375

 2. 이의제기 가정인 귀무가설··············································376

 3. 귀무가설과 대립가설 형식 요약·······································377

 연습문제································································· 378


2 제1종 오류와 제2종 오류··············································· 379

 연습문제································································· 381


3 모집단 평균: σ 를 알고 있는 경우···································· 382

 1. 단측검정···································································382

 2. 양측검정···································································388

 3. 엑셀을 활용한 분석······················································391

 4. 요약 및 실질적 적용을 위한 조언·····································392

 5. 가설검정과 구간추정과의 관계········································393

 연습문제································································· 395


4 모집단 평균: σ 를 모르는 경우········································ 398

 1. 단측검정···································································399

 2. 양측검정···································································400

 3. 엑셀을 활용한 분석······················································401

 4. 요약 및 실질적 적용·····················································403

 연습문제································································· 404


5 모비율·········································································· 407

 1. 엑셀을 활용한 분석······················································409

 2. 요약 및 실질적 적용·····················································410

 연습문제································································· 411


6 실질적 적용: 빅데이터와 가설검정···································414

 1. 빅데이터, 가설검정, p- 값·············································414

 2. 가설검정에서 빅데이터의 영향········································415

 연습문제································································· 416

 요점정리································································· 417

 보충문제································································· 418

 사례연구 1. 품질협회················································· 421

 사례연구 2. 베이뷰대학 경영대학 학생들의 윤리적 행동········ 422




Chapter 10 두 모집단 간 평균과 비율에 대한 추론


미국 식품의약청-WASHINGTON, D.C.······························· 426


1 두 모집단 평균 차이에 대한 추론: σ1 과 σ2 를 알고 있을 때·· 427

 1. μ1 − μ2 의 구간추정······················································427

 2. 엑셀을 활용한 신뢰구간 추정··········································429

 3. μ1 − μ2 에 대한 가설검정···············································431

 4. 엑셀을 활용한 가설검정················································433

 5. 실질적 적용을 위한 조언···············································435

 연습문제································································· 435


2 두 모집단 평균 차이에 대한 추론: σ1 과 σ2 를 모를 때······· 437

 1. μ1 − μ2 의 구간추정······················································438

 2. 엑셀을 활용한 신뢰구간 추정··········································439

 3. μ1 − μ2 에 대한 가설검정···············································441

 4. 엑셀을 활용한 가설검정················································443

 5. 실질적 적용을 위한 조언···············································445

 연습문제································································· 445


3 두 모집단 평균 차이에 대한 추론: 대응표본····················· 448

 1. 엑셀을 활용한 가설검정················································450

 연습문제································································· 452


4 두 모집단 비율 차이에 대한 추론···································· 455

 1. p1 − p2의 구간추정·······················································455

 2. 엑셀을 활용한 신뢰구간 추정··········································457

 3. p1 − p2에 대한 가설검정················································459

 4. 엑셀을 활용한 가설검정················································460

 연습문제································································· 462

 요점정리································································· 464

 보충문제································································· 464

 사례연구-PAR INC.·················································· 466




Chapter 11 모분산에 대한 추론


미국 정부 회계감사원-WASHINGTON, D.C.······················· 470


1 모분산에 대한 추론························································471

 1. 구간추정···································································472

 2. 엑셀을 활용한 신뢰구간 추정··········································474

 3. 가설검정···································································476

 4. 엑셀을 활용한 가설검정················································479

 연습문제································································· 480


2 두 모분산에 대한 추정··················································· 482

 1. 엑셀을 활용한 가설검정················································487

 연습문제································································· 488

 요점정리································································· 490

 보충문제································································· 490

 사례연구-공군 훈련 프로그램······································· 492




Chapter 12 적합도, 독립성 및 모비율의 동일성 검정


공동모금-ROCHESTER, NEW YORK·································496


1 적합도 검정·································································· 497

 1. 다항확률분포······························································497

 2. 엑셀을 활용한 적합도 검정·············································501

 연습문제································································· 502


2 독립성 검정·································································· 503

 1. 엑셀을 활용한 독립성 검정·············································508

 연습문제································································· 509


3 3개 이상의 모집단에서 비율의 동일성 검정······················512

 1. 다중비교 절차·····························································515

 2. 엑셀을 활용한 모비율의 동일성 검정································517

 연습문제································································· 519

 요점정리································································· 521

 보충문제································································· 521

 사례연구 1. 푸엔티스 솔티 스낵····································· 523

 사례연구 2. 프레즈노 보드게임······································ 525




Chapter 13 실험설계 및 분산분석


버크 사-CINCINNATI, OHIO·············································· 528


1 실험설계의 소개와 분산분석·········································· 530

 1. 자료 수집··································································531

 2. 분산분석을 위한 가정···················································532

 3. 분산분석: 기본 개념·····················································533


2 분산분석과 완전확률화설계··········································· 535

 1. 처리 간 분산 추정치·····················································537

 2. 처리 내 분산 추정치·····················································537

 3. 분산 추정치의 비교: F검정·············································538

 4. 분산분석표································································540

 5. 엑셀을 활용한 분석······················································541

 6. k 개 모집단 평균의 동일성 검정: 관측연구··························543

 연습문제································································· 545


3 다중비교 절차······························································· 547

 1. 피셔의 LSD·······························································548

 2. 제1종 오류율······························································550 

 연습문제································································· 551

 요점정리································································· 553

 보충문제································································· 554

 사례연구-영업 전문가 보상·········································· 556




Chapter 14 단순선형회귀분석


월마트-BENTONVILLE, ARKANSAS································ 560


1 단순선형회귀모형··························································561

 1. 회귀모형과 회귀식·······················································561

 2. 회귀식의 추정·····························································562


2 최소제곱법··································································· 564

 1. 엑셀을 활용한 산점도, 추정회귀선, 추정회귀식 작성·············568

 연습문제································································· 569


3 결정계수······································································ 573

 1. 엑셀을 활용한 결정계수 계산··········································577

 2. 상관계수···································································578

 연습문제································································· 579


4 모형의 가정·································································· 581


5 유의성 검정·································································· 583

 1. σ2 의 추정··································································583

 2. t 검정·······································································584

 3. β1의 신뢰구간····························································586

 4. F 검정······································································586

 5. 유의성 검정 결과 해석에 대한 주의사항·····························588

 연습문제································································· 590


6 추정회귀식을 이용한 추정과 예측··································· 591

 1. 구간추정···································································592

 2. y 평균값의 신뢰구간····················································592

 3. y 개별값의 신뢰구간····················································594

 연습문제································································· 597


7 엑셀의 회귀분석 도구···················································· 598

 1. 아르만즈 피자 팔러 문제에 엑셀 회귀분석 도구 적용············598

 2. 추정회귀식 결과값 해석················································600

 3. 분산분석 결과값 해석···················································601

 4. 회귀분석 통계량 결과값 해석··········································602

 연습문제································································· 602


8 실질적 적용: 단순선형회귀분석에서 빅데이터와 가설검정·603

 요점정리································································· 604

 보충문제································································· 605

 사례연구 1. 주식시장 위험 측정····································· 607

 사례연구 2. 미교통부················································· 608

 사례연구 3. 포인트 앤드 슛 디지털 카메라 고르기··············· 609

 Appendix 14.1 미적분을 이용한 최소제곱 공식의 유도······· 611

 Appendix 14.2 상관관계를 이용한 유의성 검정················ 613




Chapter 15 다중회귀분석


인터내셔널 페이퍼-PURCHASE, NEW YORK······················618


1 다중회귀모형·································································619

 1. 회귀모형과 회귀식·······················································619

 2. 다중회귀식의 추정·······················································620


2 최소제곱법··································································· 621

 1. 예제: 버틀러 화물운송 회사············································621

 2. 엑셀의 회귀분석 도구를 이용하여 다중회귀식 추정하기·········624

 3. 계수 해석에 대한 주의사항·············································626

 연습문제································································· 626


3 다중결정계수································································ 630

 연습문제································································· 631


4 모형의 가정·································································· 633


5 유의성 검정·································································· 634

 1. F 검정·······································································635

 2. t 검정········································································637

 3. 다중공선성································································638

 연습문제································································· 640


6 추정과 예측을 위한 추정회귀방정식 활용························ 642

 연습문제································································· 643


7 범주형 독립변수···························································· 644

 1. 예제: 존슨 정수기회사··················································644

 2. 모수의 해석································································646

 3. 복잡한 범주형 변수······················································648

 연습문제································································· 649

 요점정리································································· 652

 보충문제································································· 652

 사례연구 1. 컨슈머 리서치사········································ 656

 사례연구 2. 최고의 자동차 찾기····································· 657


Appendixes

1 참고 문헌····································································· 660

2 부록 A········································································· 660

3 부록 B-분포표····························································· 662

4 부록 C-합을 표현하는 기호··········································· 673

5 부록 D-통계분석을 위한 엑셀 활용·································676




[역자소개]


대표역자

장영순(명지대학교)


역자

김도현(명지대학교) 

권영훈(경남대학교) 

김옹규(한밭대학교)

박진한(경남대학교) 

서종현(한국산업기술대학교) 

유태종(상명대학교)

이근철(건국대학교) 

허 정(한경대학교) 

황윤민(충북대학교)





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거래조건에 관한 정보
거래조건
재화 등의 배송방법에 관한 정보 상품 상세설명페이지 참고
주문 이후 예상되는 배송기간 상품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회 시 소비자가 부담하는 반품비용 등에 관한 정보 배송ㆍ교환ㆍ반품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회가 불가능한 경우 그 구체적 사유와 근거 배송ㆍ교환ㆍ반품 상세설명페이지 참고
재화등의 교환ㆍ반품ㆍ보증 조건 및 품질보증 기준 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
재화등의 A/S 관련 전화번호 상품 상세설명페이지 참고
대금을 환불받기 위한 방법과 환불이 지연될 경우 지연에 따른 배상금을 지급받을 수 있다는 사실 및 배상금 지급의 구체적 조건 및 절차 배송ㆍ교환ㆍ반품 상세설명페이지 참고
소비자피해보상의 처리, 재화등에 대한 불만처리 및 소비자와 사업자 사이의 분쟁처리에 관한 사항 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
거래에 관한 약관의 내용 또는 확인할 수 있는 방법 상품 상세설명페이지 및 페이지 하단의 이용약관 링크를 통해 확인할 수 있습니다.
01. 반품기한
  • 단순 변심인 경우 : 상품 수령 후 7일 이내 신청
  • 상품 불량/오배송인 경우 : 상품 수령 후 3개월 이내, 혹은 그 사실을 알게 된 이후 30일 이내 반품 신청 가능
02. 반품 배송비
반품 배송비
반품사유 반품 배송비 부담자
단순변심 고객 부담이며, 최초 배송비를 포함해 왕복 배송비가 발생합니다. 또한, 도서/산간지역이거나 설치 상품을 반품하는 경우에는 배송비가 추가될 수 있습니다.
상품의 불량 또는 오배송 고객 부담이 아닙니다.
03. 배송상태에 따른 환불안내
환불안내
진행 상태 결제완료 상품준비중 배송지시/배송중/배송완료
어떤 상태 주문 내역 확인 전 상품 발송 준비 중 상품이 택배사로 이미 발송 됨
환불 즉시환불 구매취소 의사전달 → 발송중지 → 환불 반품회수 → 반품상품 확인 → 환불
04. 취소방법
  • 결제완료 또는 배송상품은 1:1 문의에 취소신청해 주셔야 합니다.
  • 특정 상품의 경우 취소 수수료가 부과될 수 있습니다.
05. 환불시점
환불시점
결제수단 환불시점 환불방법
신용카드 취소완료 후, 3~5일 내 카드사 승인취소(영업일 기준) 신용카드 승인취소
계좌이체 실시간 계좌이체 또는 무통장입금
취소완료 후, 입력하신 환불계좌로 1~2일 내 환불금액 입금(영업일 기준)
계좌입금
휴대폰 결제 당일 구매내역 취소시 취소 완료 후, 6시간 이내 승인취소
전월 구매내역 취소시 취소 완료 후, 1~2일 내 환불계좌로 입금(영업일 기준)
당일취소 : 휴대폰 결제 승인취소
익월취소 : 계좌입금
포인트 취소 완료 후, 당일 포인트 적립 환불 포인트 적립
06. 취소반품 불가 사유
  • 단순변심으로 인한 반품 시, 배송 완료 후 7일이 지나면 취소/반품 신청이 접수되지 않습니다.
  • 주문/제작 상품의 경우, 상품의 제작이 이미 진행된 경우에는 취소가 불가합니다.
  • 구성품을 분실하였거나 취급 부주의로 인한 파손/고장/오염된 경우에는 취소/반품이 제한됩니다.
  • 제조사의 사정 (신모델 출시 등) 및 부품 가격변동 등에 의해 가격이 변동될 수 있으며, 이로 인한 반품 및 가격보상은 불가합니다.
  • 뷰티 상품 이용 시 트러블(알러지, 붉은 반점, 가려움, 따가움)이 발생하는 경우 진료 확인서 및 소견서 등을 증빙하면 환불이 가능하지만 이 경우, 제반 비용은 고객님께서 부담하셔야 합니다.
  • 각 상품별로 아래와 같은 사유로 취소/반품이 제한 될 수 있습니다.

환불불가
상품군 취소/반품 불가사유
의류/잡화/수입명품 상품의 택(TAG) 제거/라벨 및 상품 훼손으로 상품의 가치가 현저히 감소된 경우
계절상품/식품/화장품 고객님의 사용, 시간경과, 일부 소비에 의하여 상품의 가치가 현저히 감소한 경우
가전/설치상품 전자제품 특성 상, 정품 스티커가 제거되었거나 설치 또는 사용 이후에 단순변심인 경우, 액정화면이 부착된 상품의 전원을 켠 경우 (상품불량으로 인한 교환/반품은 AS센터의 불량 판정을 받아야 합니다.)
자동차용품 상품을 개봉하여 장착한 이후 단순변심의 경우
CD/DVD/GAME/BOOK등 복제가 가능한 상품의 포장 등을 훼손한 경우
내비게이션, OS시리얼이 적힌 PMP 상품의 시리얼 넘버 유출로 내장된 소프트웨어의 가치가 감소한 경우
노트북, 테스크탑 PC 등 홀로그램 등을 분리, 분실, 훼손하여 상품의 가치가 현저히 감소하여 재판매가 불가할 경우
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