여행/항공

국외여행인솔자자격증공통교재(4판)

(사)한국여행서비스교육협회

고객평점
발행일2020.02.10
판형변형판
쪽수444
ISBN9791156858591
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배송비결제주문시 결제

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 - 책 소개 -


 국외여행인솔자에 대한 전문화된 교육과 효율적인 관리를 위해 문화체육관광부에서 관광진흥법시행규칙 제22조 제2항의 규정에 따라 국외여행인솔자 교육기관의 지정과 교육과정의 운영에 관한 필요한 사항을 정해 1998년부터 국외여행인솔자 자격증제도를 시행해 오고 있다. 현재 전국의 대학과 사내 교육기관 등 총 56개의 교육기관이 문화체육관광부의 교육기관으로 지정을 받아 교육을 실시하고 있으며, 각 교육기관에서는 문화체육관광부에서 권고하는 교육시간과 교과목 범위내에서 각 기관별 책임 하에 교육을 실시하고 있다. 그러나 교육기관별로 자율적으로 실시한 교육은 내용의 다양성에는 어느 정도 기여해왔으나 교육기관 간 교육의 객관성을 도모하는 데에는 다소 문제점이 있는 것으로 지적되어 온 것도 주지의 사실이다.

 

 (사)한국여행서비스교육협회는 자격증 교육의 내실화와 균질화 및 질적 관리를 도모하기 위한 노력의 일환으로 전국의 국외여행인솔자 교육기관에서 공
통적으로 사용할 수 있는 교재의 필요성에 대해 오랫동안 논의해 왔다. 이러한 과정을 통해 2012년 말 정기총회에서 공통교재 개발의 당위성에 대한 논의를 거쳐
2013년 6월 말 임시총회에서 교재편찬위원회가 정식으로 발족되었다. 이와 같은 배경과 노력의 결과, (사)한국여행서비스교육협회에서 주관하고 본 협회 소속 다
수의 집필자와 감수자가 참여하여 드디어 국외여행인솔자 교육을 위한 공통교재 를 발간하게 되었다.


 본 교재는 문화체육관광부에서 권고하는 교육내용과 시간을 고려하여 여행사 실무, 관광관련법규, 국외여행인솔자 실무, 세계관광문화, 해외여행 안전관리 등
공통 교과목과 국외여행 인솔을 위한 필수 외국어 및 연습문제를 수록하여 한 권의 단행본으로 제작하여 학습자들에게 편리성을 도모하고자 하였다. 본 교재가 국외여행인솔자 자격 취득을 희망하는 학습자들에게 큰 도움이 되기 바란다.


 

- 목 차 -


01 여행업 실무

제1절       여행업의 개요


1. 여행사의 개념과 주요업무 ···············································································  2

1) 여행사의 개념 / 2

2) 여행사의 업무 / 3


2. 여행사의 특성 ·································································································· 5
1) 여행사의 경영측면에서의 특성 / 5
2) 여행사의 사회현상 측면에서의 특성 / 6


3. 여행사의 의무와 여행자의 편익 ·······································································  7

1) 여행사의 의무사항 / 7
2) 여행자의 여행사 이용에 따른 편익 / 8


4. 여행사의 분류 ··································································································  9

1) 여행사의 의무사항 / 7

2) 판매방식에 따른 분류 / 10

3) 판매상품에 따른 분류 / 11


5. 여행사의 조직구조 ··························································································· 13
1) 여행사의 조직구조의 특성 / 13       

2) 여행사 조직구조의 유형 / 14


제2절       여행상품의 이해


1. 여행상품의 개념과 특성 ··················································································· 18

1) 여행상품의 개념 / 18

2) 여행상품의 특성 / 19


2. 여행상품의 분류와 여행상품 수명주기····························································· 22

1) 여행상품의 분류 / 22


3. 여행상품 판매방식···························································································· 28
1) 간접판매 / 28

2) 직접판매 / 29


제3절       수속업무


1. 여권 ·················································································································· 31
1) 여권의 종류 / 31
2) 여권발급 시 유의사항 및 필수구비서류 / 35

3) 여권의 용도 / 39

4) 전자여권 / 40


2. 비자 ·················································································································· 42
1) 비자 / 42

2) 대표적 국가의 여행비자 / 44

3) 국가별 비자협정현황 / 50


02 관광법규


제1절 관광진흥법 관련법령


1. 관광진흥법········································································································ 56
2. 관광진흥법 시행령···························································································· 62
3. 관광진흥법 시행규칙 ······················································································· 63


제2절       여권법 관련법령


1. 여권법··············································································································· 67
2. 여권법 시행령··································································································· 80


제3절       출입국 관리법 관련법령


1. 출입국 관리법 ·································································································· 84
2. 출입국 관리법 시행령 ······················································································ 89


제4절       병역법 관련법령


1. 병역법··············································································································· 90
2. 병역법 시행규칙 ······························································································· 92


제5절       관세법 관련법령


1. 관세법··············································································································· 99


2. 관세법 시행규칙 ······························································································· 99


3. 세관 관련법령··································································································· 102
1) 해외여행자 세관절차 / 102

2) 출국 시 유의사항 / 104

3) 입국 시 유의사항 / 106

4) 외국세관 여행자 통관안내 / 110


03 국외여행인솔자 실무


제1절       국외여행인솔자의 개념


1. 국외여행인솔자의 개념과 유형········································································· 114

1) 국외여행인솔자의 개념 / 114

2) 국외여행인솔자의 유형 / 115


2. 국외여행인솔자의 자격요건(역할과 자세)························································ 115

1) 법적 자격요건 / 115

2) 국외여행인솔자의 역할 / 116


제2절       국외여행인솔자의 기본지식


1. 여권 및 비자 ····································································································· 117

1) 여권 / 117

2) 여권의 필요성과 용도 / 117

3) 여행증명서(Travel Certification Passport) / 117 4) 사증(VISA) / 118


2. 항공 및 수하물·································································································· 118

1) 항공권 / 118

2) 도시(공항), 항공사 코드 / 120

3) 수하물 / 122


3. 환전 및 여행자보험··························································································· 123

1) 환전 / 123

2) 여행자보험 / 125


4. 공항 및 CIQ ······································································································ 126
1) 공항 / 126

2) C.I.Q 시설 / 127


제3절       출장준비업무


1. 회사관련업무···································································································· 129
1) 행사관련서류 수령 및 확인 / 129    

2) 여행조건의 확인 / 135

3) 행사진행비용의 수령 및 확인 / 136


2. 여행객 관련업무 ······························································································· 137

1) 여행단체의 특성파악 / 137

2) 여행객과의 사전접촉 / 138


3. 국외여행인솔자 개인 준비사항········································································· 139

1) 여행지역 정보 숙지 / 139

2) 개인준비물 / 141

3) 복장 / 142


제4절       출입국업무


1. 출국업무 ··········································································································· 142
1) 사전준비 업무 / 142

2) 여행객 미팅 / 143

3) 출국안내 / 146
4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 147


2. 탑승 및 기내업무 ······························································································ 150
1) 기내업무 / 150
2) 경유(Transit)와 환승(Transfer)업무 / 152


3. 입국업무 ··········································································································· 154
1) 도착 / 154
2) 검역(Quarantine) / 155
3) 입국심사(Immigration Inspection) / 155
4) 위탁수하물 인수(Baggage Claim) / 156
5) 세관검사(Customs Declaration) / 157     6) 환영홀 / 158


제5절       현지행사 진행업무


1. 현지가이드 미팅 및 이동 ·················································································· 159
1) 현지가이드 미팅 / 159

2) 이동 / 159


2. 호텔업무 ··········································································································· 161
1) 호텔 체크인(check-in) / 161

2) 호텔시설 이용 관련 안내사항 / 162

3) 퇴실업무(check-out) / 165


3. 행사진행업무···································································································· 165
1) 관광 / 165

2) 식사 / 170

3) 쇼핑 / 172

4) 선택관광(Optional Tour) / 173


제6절       귀국 및 위기관리 업무


1. 귀국업무 ··········································································································· 173
1) 귀국 전 업무 / 173

2) 국내 입국업무 / 177

3) 귀국 후 업무 / 178


2. 위기관리 업무··································································································· 180
1) 위기관리 기본자세 / 180

2) 사고대책 및 조치 / 181


Chapter 04 세계관광과 문화

 

1. 아시아··············································································································· 190
1) 중국 / 190

2) 태국 / 195

3) 캄보디아 / 199

4) 베트남 / 202

5) 싱가포르 / 206


2. 유럽 ·················································································································· 209
1) 영국 / 210

2) 프랑스 / 213

3) 스위스 / 216

4) 이탈리아 / 219

5) 독일 / 222

6) 터키 / 225


3. 아메리카 ··········································································································· 228
1) 캐나다 / 228

2) 미국 / 232


Chapter 05 해외여행 안전관리

제1절       관광안전


1. 관광안전 정의··································································································· 238


2. 재난사고 유형 및 정의······················································································ 239
1) 자연재난 / 239

2) 사회재난 / 240


3. 여행경보제도···································································································· 240
1) 여행경보 지정절차 / 240

2) 특별여행경보 / 241

3) 여행경보단계별 행동 지침 / 242
4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 242


제2절       재난별 대응방안


1. 사전점검 ··········································································································· 243
1) 숙소에 대한 사전 안전점검 / 243
2) 이용차량에 대한 사전 안전점검 / 243

3) 이용 선박에 대한 사전 안전점검 / 244

4) 식당 위생 상태 사전 점검 / 244


2. 자연재난 행동요령···························································································· 244

1) 태풍 / 244

2) 지진 / 245

3) 화산폭발 / 246

4) 지진해일 / 246


3. 사회재난 행동요령···························································································· 247

1) 화재 / 247

2) 감염병 예방 / 248

3) 항공기 사고 / 248


제3절       위기상황별 대처 요령


1. 분실/도난 ········································································································· 249
1) 여권 분실 / 249

2) 현금/수표 분실 / 249

3) 수하물 분실 / 249

4) 여행 용품 도난 등 / 249


2. 부당 구금 및 체포 ····························································································· 251

3. 인질 납치 ·········································································································· 251
4. 교통사고 ··········································································································· 252
5. 자연재해 ··········································································································· 252
6. 시위/전쟁 ········································································································· 253
7. 테러/폭발 ········································································································· 253

8. 마약소지 운반··································································································· 254
9. 여행 중 사망 ····································································································· 255


제4절       응급 상황 시 대처방안


1. 응급처치 ··········································································································· 256
2. 응급처치(First Aid)란? ···················································································· 256
3. 응급처치 시 숙지해야 할 법적인 문제 ······························································ 257

4. 상황별 응급처치 ······························································································· 258
5. 심폐소생술········································································································ 259
6. 안전장비 및 기구 사용방법··············································································· 260
1) 자동심장충격기 사용법 / 260

2) 소화기 / 261


제5절       해외 보험사고 발생시 대처요령


1. 주요 상품별 보장내용······················································································· 262
1) 해외여행보험 / 262
2) 해외 보험사고발생시 대처요령 및 구비서류 / 263

3) 유의사항 / 265


Chapter 06 실무외국어

1. 출국 업무((Departure Formalities / 出 国業務 / 出国业务) ······················· 272 

1) 기내에서(In the flight / 機内で / 在飞机里 Zài fēijī li) / 273

2) 입국심사(C.I.Q / 入 国審査/ 入境检查 Rùjìng jiǎnchá) / 280


2. 현지 업무(Filed Work / 現地地務 / 当地业务 Dāngdì yèwù)······················· 290

1) 호텔 내에서(In the Hotel / ホテル内で / 在饭店里 Zài fàndiàn li) / 290

2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship)

/ 移 動(電車、 バス、 船便など) / 交通工具(火车、 汽车、 船等) /

Jiāotōnggōngjù(huǒchē、 qìchē、 chuán děng) / 301

3) 관광지에서(At the Tourism Sites / 観光地で / 在旅游区 Zài lǚyóuqū) / 309

4) 식당에서(In the Restaurant / 食 堂で / 在餐厅 Zài cāntīng) / 312

5) 쇼핑센터에서(At the Shopping center / ショッピングセンターで / 在购物中心 Zài gòuwùzhōngxīn) / 313


3. 귀국업무(Homecoming Affairs / 帰 国業 務 / 回国业务 Huíguó yèwù)········  315
1) 현지 공항에서(At the Airport / 現地空港 で / 在当地机场 / Zài dāngdì jīchǎng) / 315
2) 환승의 경우(For the Transit Passenger / 乗 か り換 えの場 合 / 转机时 Zhuǎnjī shí) / 325


4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station)

/ 応おうきゅう 急事じこう項はっせい   発生時じ (びょういん    病院、 警けい察さつ署しょなど) / 发生紧急情况时(医
院、 警察局等) Fāshēng jǐnjí qíngkuàng shí(yīyuàn、 jǐngchájú děng) ·············· 327


on the street / 観光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游区或者

路上受伤的情况 / Zài Lǚyóuqū huòzhě lùshang shòushāng de qíngkuàng) / 327

2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在医院看病的时候 Zài yīyuàn

kànbìng de shíhou) / 330


3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Zài jǐngchájú) / 334
1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing section or


Chapter 07 자격증대비 연습문제집

1. 여행업 실무 연습문제······················································································· 340
2. 관광법규 연습문제···························································································· 349
3. 국외여행 인솔실무 연습문제 ············································································ 374
4. 세계관광과 문화 연습문제················································································ 390
5. 해외여행 안전관리 연습문제 ············································································ 417


참고문헌··········································································································· 426








상품요약정보 : 서적
상품정보고시
도서명 상세설명페이지 참고
저자 상세설명페이지 참고
출판사 상세설명페이지 참고
크기 상세설명페이지 참고
쪽수 상세설명페이지 참고
제품구성 상세설명페이지 참고
출간일 상세설명페이지 참고
목차 또는 책소개 상세설명페이지 참고
거래조건에 관한 정보
거래조건
재화 등의 배송방법에 관한 정보 상품 상세설명페이지 참고
주문 이후 예상되는 배송기간 상품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회 시 소비자가 부담하는 반품비용 등에 관한 정보 배송ㆍ교환ㆍ반품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회가 불가능한 경우 그 구체적 사유와 근거 배송ㆍ교환ㆍ반품 상세설명페이지 참고
재화등의 교환ㆍ반품ㆍ보증 조건 및 품질보증 기준 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
재화등의 A/S 관련 전화번호 상품 상세설명페이지 참고
대금을 환불받기 위한 방법과 환불이 지연될 경우 지연에 따른 배상금을 지급받을 수 있다는 사실 및 배상금 지급의 구체적 조건 및 절차 배송ㆍ교환ㆍ반품 상세설명페이지 참고
소비자피해보상의 처리, 재화등에 대한 불만처리 및 소비자와 사업자 사이의 분쟁처리에 관한 사항 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
거래에 관한 약관의 내용 또는 확인할 수 있는 방법 상품 상세설명페이지 및 페이지 하단의 이용약관 링크를 통해 확인할 수 있습니다.
01. 반품기한
  • 단순 변심인 경우 : 상품 수령 후 7일 이내 신청
  • 상품 불량/오배송인 경우 : 상품 수령 후 3개월 이내, 혹은 그 사실을 알게 된 이후 30일 이내 반품 신청 가능
02. 반품 배송비
반품 배송비
반품사유 반품 배송비 부담자
단순변심 고객 부담이며, 최초 배송비를 포함해 왕복 배송비가 발생합니다. 또한, 도서/산간지역이거나 설치 상품을 반품하는 경우에는 배송비가 추가될 수 있습니다.
상품의 불량 또는 오배송 고객 부담이 아닙니다.
03. 배송상태에 따른 환불안내
환불안내
진행 상태 결제완료 상품준비중 배송지시/배송중/배송완료
어떤 상태 주문 내역 확인 전 상품 발송 준비 중 상품이 택배사로 이미 발송 됨
환불 즉시환불 구매취소 의사전달 → 발송중지 → 환불 반품회수 → 반품상품 확인 → 환불
04. 취소방법
  • 결제완료 또는 배송상품은 1:1 문의에 취소신청해 주셔야 합니다.
  • 특정 상품의 경우 취소 수수료가 부과될 수 있습니다.
05. 환불시점
환불시점
결제수단 환불시점 환불방법
신용카드 취소완료 후, 3~5일 내 카드사 승인취소(영업일 기준) 신용카드 승인취소
계좌이체 실시간 계좌이체 또는 무통장입금
취소완료 후, 입력하신 환불계좌로 1~2일 내 환불금액 입금(영업일 기준)
계좌입금
휴대폰 결제 당일 구매내역 취소시 취소 완료 후, 6시간 이내 승인취소
전월 구매내역 취소시 취소 완료 후, 1~2일 내 환불계좌로 입금(영업일 기준)
당일취소 : 휴대폰 결제 승인취소
익월취소 : 계좌입금
포인트 취소 완료 후, 당일 포인트 적립 환불 포인트 적립
06. 취소반품 불가 사유
  • 단순변심으로 인한 반품 시, 배송 완료 후 7일이 지나면 취소/반품 신청이 접수되지 않습니다.
  • 주문/제작 상품의 경우, 상품의 제작이 이미 진행된 경우에는 취소가 불가합니다.
  • 구성품을 분실하였거나 취급 부주의로 인한 파손/고장/오염된 경우에는 취소/반품이 제한됩니다.
  • 제조사의 사정 (신모델 출시 등) 및 부품 가격변동 등에 의해 가격이 변동될 수 있으며, 이로 인한 반품 및 가격보상은 불가합니다.
  • 뷰티 상품 이용 시 트러블(알러지, 붉은 반점, 가려움, 따가움)이 발생하는 경우 진료 확인서 및 소견서 등을 증빙하면 환불이 가능하지만 이 경우, 제반 비용은 고객님께서 부담하셔야 합니다.
  • 각 상품별로 아래와 같은 사유로 취소/반품이 제한 될 수 있습니다.

환불불가
상품군 취소/반품 불가사유
의류/잡화/수입명품 상품의 택(TAG) 제거/라벨 및 상품 훼손으로 상품의 가치가 현저히 감소된 경우
계절상품/식품/화장품 고객님의 사용, 시간경과, 일부 소비에 의하여 상품의 가치가 현저히 감소한 경우
가전/설치상품 전자제품 특성 상, 정품 스티커가 제거되었거나 설치 또는 사용 이후에 단순변심인 경우, 액정화면이 부착된 상품의 전원을 켠 경우 (상품불량으로 인한 교환/반품은 AS센터의 불량 판정을 받아야 합니다.)
자동차용품 상품을 개봉하여 장착한 이후 단순변심의 경우
CD/DVD/GAME/BOOK등 복제가 가능한 상품의 포장 등을 훼손한 경우
내비게이션, OS시리얼이 적힌 PMP 상품의 시리얼 넘버 유출로 내장된 소프트웨어의 가치가 감소한 경우
노트북, 테스크탑 PC 등 홀로그램 등을 분리, 분실, 훼손하여 상품의 가치가 현저히 감소하여 재판매가 불가할 경우
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