항공객실서비스영어(2판)

[도서소개]

『항공객실 서비스 영어』는 항공승무원을 위한 영어회화책으로 실무에서 직접 적용하여 쓸 수 있는 다양한 객실 서비스영어를 담았다. 

[목차]

Part 01 Cabin Service 항공 객실 서비스

Unit 1 Preparation for Boarding (승객 탑승 전 준비) 4

1) Checking In-flight Service Items (기내 서비스 용품 점검하기) 4

Objective Duties (학습 목표) •4 

Words and Phrases (어휘와 어구) •5

Dialogue 1-1 •6 

Substitution Drill 1-1 •7

2) Checking Service Facilities and Equipment (서비스 설비 및 기물 점검하기) 8

Objective Duties (학습 목표)•8 

Words and Phrases (어휘와 어구) •8

Dialogue 1-2-1 •12 

Substitution Drill 1-2-1 •13

Dialogue 1-2-2 •14 

Substitution Drill 1-2-2 •15

Dialogue 1-2-3 •16 

Substitution Drill 1-2-3 •17

Dialogue 1-2-4 •18 

Substitution Drill 1-2-4 •19

3) Checking Special Service Requests (특별 서비스 요청 사항 점검하기) 20

Objective Duties (학습 목표) •20 

Words and Phrases (어휘와 어구) •21

Dialogue 1-3 •22 

Substitution Drill 1-3 •23

Additional Information •24

Unit 2 Passenger Boarding and Pre-departure Service - Part 1 (승객탑승 및 이륙 전 서비스) 26

1) Standing at the Boarding Station (탑승 위치 대기하기) 26

Objective Duties (학습 목표) •26 

Words and Phrases (어휘와 어구) •27

Dialogu 2-1•28 Substitution Drill 2-1 •29

2) Reconfirming the Boarding Pass (탑승권 재확인하기) 30

Objective Duties (학습 목표) •30 

Words and Phrases (어휘와 어구) •31

Dialogue 2-2 •32 

Substitution Drill 2-2 •33

3) Showing Passengers to Their Seats (좌석 안내하기) 34

Objective Duties (학습 목표) •34 

Words and Phrases (어휘와 어구) •35

Dialogue 2-3-1 •36 

Substitution Drill 2-3-1 •37

Dialogue 2-3-2 •38 

Substitution Drill 2-3-2 •39

Dialogue 2-3-3 •40 

Substitution Drill 2-3-3 •41

Unit 3 Passenger Boarding and Pre-departure Service - Part 2 (승객탑승 및 이륙 전 서비스) 42

1) Securing Baggage (수화물 정리 지원하기) 42

Objective Duties (학습 목표) •42 

Words and Phrases (어휘와 어구) •43

Dialogue 3-1-1 •44 

Substitution Drill 3-1-1 •45

Dialogue 3-1-2 •46 

Substitution Drill 3-1-2 •47

Dialogue 3-1-3 •48 

Substitution Drill 3-1-3 •49

Dialogue 3-1-4 •50 

Substitution Drill 3-1-4 •51

2) Supporting Special Service Passengers (특수 고객 지원하기) 52

Objective Duties (학습 목표) •52 

Words and Phrases (어휘와 어구) •53

Dialogue 3-2-1 •54 

Substitution Drill 3-2-1 •55

Dialogue 3-2-2 •56 

Substitution Drill 3-2-2 •57

Dialogue 3-2-3 •58 

Substitution Drill 3-2-3 •59

3) Welcome Aboard In-flight Announcement (탑승 환영 안내 방송하기) 60

Objective Duties (학습 목표) •60 

Words and Phrases (어휘와 어구) •60

Example Announcement 1 •62 

Example Announcement 2 •63

Additional Information 1 •70 

Additional Information 2 •73

Unit 4 In-flight Service - Part 1 (비행 중 서비스-Part 1) 76

1) Offering Drinks (기내 음료 제공하기) 76

Objective Duties (학습 목표) •76 

Words and Phrases (어휘와 어구) •77

Dialogue 4-1-1 •80 

Substitution Drill 4-1-1 •81

Dialogue 4-1-2 •82 

Substitution Drill 4-1-2 •83

Dialogue 4-1-3 •84 

Substitution Drill 4-1-3 •85

Dialogue 4-1-4 •86 

Substitution Drill 4-1-4 •87

Dialogue 4-1-5 •88 

Substitution Drill 4-1-5 •89

Dialogue 4-1-6 •90 

Substitution Drill 4-1-6 •91

Dialogue 4-1-7 •92 

Substitution Drill 4-1-7 •93

Additional Information •94

Unit 5 In-flight Service - Part 2 (비행 중 서비스-Part 2) 96

1) Offering Meals (기내식 제공하기) 96

Objective Duties (학습 목표) •96 

Words and Phrases (어휘와 어구) •97

Dialogue 5-1-1 •100 

Substitution Drill 5-1-1 •101

Dialogue 5-1-2 •102 

Substitution Drill 5-1-2 •103

Dialogue 5-1-3 •104 

Substitution Drill 5-1-3 •105

Dialogue 5-1-4 •106 

Substitution Drill 5-1-4 •107

Dialogue 5-1-5 •108 

Substitution Drill 5-1-5 •109

Unit 6 In-flight Service - Part 3 (비행 중 서비스-Part 3) 110

1) Offering In-flight Entertainment Service (기내 오락물 제공하기) 110

Objective Duties (학습 목표) •110 

Words and Phrases (어휘와 어구) •111

Dialogue 6-1 •112 

Substitution Drill 6-1 •113

2) Duty-free Items Service (면세품 판매하기) 114

Objective Duties (학습 목표) •114 

Words and Phrases (어휘와 어구) •115

Dialogue 6-2-1 •116 

Substitution Drill 6-2-1 •117

Dialogue 6-2-2 •118 

Substitution Drill 6-2-2 •119

3) Checking the Cabin (객실 상태 점검하기) 120

Objective Duties (학습 목표) •120 

Words and Phrases (어휘와 어구) •121

Dialogue 6-3-1 •122 

Substitution Drill 6-3-1 •123

Dialogue 6-3-2 •124 

Substitution Drill 6-3-2 •125

Additional Information 1 •126 

Additional Information 2 •127

Unit 7 Pre-landing Service (착륙 전 서비스) 130

1) Distributing Arrival Forms and Helping Passengers Fill in the Forms (입국 서류 배포 및 작성 지원하기) 130

Objective Duties (학습 목표) •130 

Words and Phrases (어휘와 어구) •131

Dialogue 7-1-1 •132 

Substitution Drill 7-1-1 •133

Dialogue 7-1-2 •134 

Substitution Drill 7-1-2 •135

2) Collecting In-flight Service Items (기내용품 회수하기) 136

Objective Duties (학습 목표) •136 

Words and Phrases (어휘와 어구 )•137

Dialogue 7-2 •138 

Substitution Drill 7-2 •139

3) Checking the Inventories of In-flight Service Items and Duty-free Items (기내 서비스 용품 및 면세품 재고 확인하기) 140

Objective Duties (학습 목표) •140 

Words and Phrases (어휘와 어구) •141

Dialogue 7-3 •142 

Substitution Drill 7-3 •143

4) Announcement of the Arrival at the Destination (목적지 도착 안내방송하기) 144

Objective Duties (학습 목표) •144 

Words and Phrases (어휘와 어구) •144

Example Announcement 1 •145 

Example Announcement 2 •145

Example Announcement 3 •146 

Example Announcement 4 •147

Example Announcement 5 •147 

Example Announcement 6 •148

Additional Information •149

Unit 8 Post - landing Service (착륙 후 서비스) 152

1) Landing Announcement (도착 안내방송하기) 152

Objective Duties (학습 목표) •152 

Words and Phrases (어휘와 어구) •153

Example Announcement 1 •153 

Example Announcement 2 •154

2) Helping Passengers Disembark (승객 하기 지원하기) 155

Objective Duties (학습 목표) •155 

Words and Phrases (어휘와 어구) •155

Dialogue 8-2 •156 

Substitution Drill 8-2 •157

3) Assisting Special Service Passengers (특수 고객 지원하기) 158

Objective Duties (학습 목표) •158 

Words and Phrases (어휘와 어구) •159

Dialogue 8-3-1 •160 

Substitution Drill 8-3-1 •161

Dialogue 8-3-2 •162 

Substitution Drill 8-3-2 •163

Dialogue 8-3-3 •164 

Substitution Drill 8-3-3 •165

Unit 9 Checking the Cabin after Disembarkation (승객 하기 후 관리) 166

1) Checking for Lost Property (유실물 점검하기) 166

Objective Duties (학습 목표) •166 

Words and Phrases (어휘와 어구) •167

Dialogue 9-1•168 Substitution Drill 9-1 •169

2) Checking for Remaining Passengers (잔류 승객 점검하기) 170

Objective Duties (학습 목표) •170 

Words and Phrases (어휘와 어구) •171

Dialogue 9-2 •172 

Substitution Drill 9-2 •173

3) Checking the Cabin Facilities and Equipment (기내 설비 점검하기) 174

Objective Duties (학습 목표) •174

Words and Phrases (어휘와 어구) •175

Dialogue 9-3 •176 

Substitution Drill 9-3 •177

4) Handing over the In-flight Service Items (기내 용품 인계·인수하기) 178

Objective Duties (학습 목표) •178 

Words and Phrases (어휘와 어구) •179

Dialogue 9-4 •180 

Substitution Drill 9-4 •181

Unit 10 Cabin Crew Management (객실 승무관리) 182

1) Assigning Duties to Each Attendant (객실 승무원별 근무 배정하기) 182

Objective Duties (학습 목표) •182 

Words and Phrases (어휘와 어구) •183

Dialogue 10-1 •184 

Substitution Drill 10-1 •185

2) Sharing Information between the Cockpit and the Cabin Zones (운항·객실 간 정보 공유하기) 186

Objective Duties (학습 목표) •186 

Words and Phrases (어휘와 어구) •187

Dialogue 10-2 •188 

Substitution Drill 10-2 •189

3) Handling Passengers with Complaints (불만 승객 대처하기) 190

Objective Duties (학습 목표) •190 

Words and Phrases (어휘와 어구) •191

Dialogue 10-3 •192 

Substitution Drill 10-3 •193

4) Writing and Keeping Documents for Departure and Arrival (출·도착 서류작성·관리하기) 194

Objective Duties (학습 목표) •194

5) Managing Cabin Services (객실 서비스 관리하기) 195

Objective Duties (학습 목표) •195 

Words and Phrases (어휘와 어구) •195

Dialogue 10-5-1 •196 

Substitution Drill 10-5-1 •197

Dialogue 10-5-2 •198 

Substitution Drill 10-5-2 •199

Part 02 Flight Safety 항공 안전

Unit 11 Cabin Safety Management (기내 안전관리) 202

1) Checking Safety and Security before Boarding (승객탑승 전 안전·보안 점검하기) 202

Objective Duties (학습 목표) •202 

Words and Phrases (어휘와 어구) •203

Dialogue 11-1 •204 

Substitution Drill 11-1 •205

2) Checking Safety and Security of the Cabin before Departure and Arrival (항공기 이·착륙 전 안전·보안 관리하기) 206

Objective Duties (학습 목표)•206 Words and Phrases (어휘와 어구) •207

Dialogue 11-2-1 •208 

Substitution Drill 11-2-1 •209

Dialogue 11-2-2 •210 

Substitution Drill 11-2-2 •211

Dialogue 11-2-3 •212 

Substitution Drill 11-2-3 •213

3) Checking Safety and Security of the Cabin during the Flight (비행 중 안전·보안 관리하기) 214

Objective Duties (학습 목표) •214 

Words and Phrases (어휘와 어구) •215

Dialogue 11-3-1 •216 

Substitution Drill 11-3-1 •217

Dialogue 11-3-2 •218 

Substitution Drill 11-3-2 •219

4) Checking Safety and Security after Landing (착륙 후 안전·보안 점검·관리하기) 220

Objective Duties (학습 목표) •220 

Words and Phrases (어휘와 어구) •221

Dialogue 11-4 •222 

Substitution Drill 11-4 •223

Additional Information 1 •224 

Additional Information 2 •226

Unit 12 Dealing with a Medical Emergency (응급환자 대처) 228

1) Checking and Reporting an Occurrence of a Medical Emergency(응급환자 발생상황 파악·보고하기) 228

Objective Duties (학습 목표) •228 

Words and Phrases (어휘와 어구) •229

Dialogue 12-1 •230 

Substitution Drill 12-1 •231

2) Initial Response to a Medical Emergency (응급환자 초기 대응하기) 232

Objective Duties (학습 목표) •232 

Words and Phrases (어휘와 어구) •232

Example Announcement •233 

Dialogue 12-2 •234

Substitution Drill 12-2 •235

3) Subsequent Management of a Medical Emergency (응급환자 후속 관리하기) 236

Objective Duties (학습 목표) •236 

Words and Phrases (어휘와 어구) •237

Dialogue 12-3-1 •238 

Substitution Drill 12-3-1 •239

Dialogue 12-3-2 •240 

Substitution Drill 12-3-2 •241

■ 사진출처 242

■ 참고문헌 246

[저자소개]

최경희

학력

학사 : 이화여자대학교 영어영문학

석사 : 캐나다 Carleton University 응용언어학

박사 : 고려대학교 영어영문학 (영어학 전공)

경력

(전) KBS 국제방송 영어방송 PD 겸 아나운서

(현) 한양여자대학교 항공과 교수

윤선정

학력

박사 : 경희대학교 호텔관광학

경력

(전) 아시아나항공

(현) 한양여자대학교 항공과 교수