기적의 항공서비스 영어일어회화

[도서소개]

이 책에서는 항공사의 업무 흐름에 따른 대화문을 통해 항공사에서 지상근무요원으로, 또는 객실승무원으로 일하고자 하는 분들이 항공사 업무의 흐름을이해하기 쉽게 하였다. 

또한 각각의 대화문은 항공서비스인이라면 꼭 섭렵해야하는 만국공통어 영어와, 우리나라와 경제적, 문화적으로 밀접게 관련이 있는 나라, 일본의 언어, 일본어로 이루어져 있어 

같은 상황에서 같은 의미의 표현을 영어와 일본어로 같이 익힐 수 있도록 하였다. 이에 항공서비스 업무이해 및 같은 상황에서의 두 언어표현을 쉽게 습득할 수 있을 것으로 본다.

[목차]

항공회사 정의 및 항공용어 소개 ··································································· 8

Chapter 1 Reservation 예약

예약상황 1 Making a Reservation 1 ····················································· 20

예약상황 2 Making a Reservation 2 ····················································· 32

예약상황 3 Cancelling a Reservation ···················································· 42

예약상황 4 Changing a Reservation ······················································ 52

예약상황 5 Ticketing ··············································································· 66

Chapter 2 Boarding 탑승

탑승상황 1 Check-in ··············································································· 80

탑승상황 2 Assigning Seats with Companions ···································· 92

탑승상황 3 Assigning a Desirable Seat ·············································· 104

탑승상황 4 Check-in for the Emergency Exit Seat ························· 116

탑승상황 5 Closing Check-in ······························································· 126

Chapter 3 In- Flight Service 객실 서비스

객실상황 1 Directing Seats 1, Directing Seats 2 ····························· 142

객실상황 2 Preparing for Take-off 1, Preparing for Take-off ············· 154

객실상황 3 In-flight Service 1, In-flight Service 2, In-flight Service 3 168

객실상황 4 Duty Free Sales 1, Duty Free Sales 2 ·························· 184

객실상황 5 Sick Passenger 1, Sick Passenger 2 ····························· 196

Appendix

1. Service Key Expression 100 ························································· 212

2. 방송문 모음 ························································································ 228

3. 한국어 번역 및 Comprehension Practice 정답 ······························· 270

豫約]

豫約狀況 1 航空予約 Ⅰ ··········································································· 28

豫約狀況 2 航空予約 Ⅱ ··········································································· 38

豫約狀況 3 予約の取り消し ······································································· 48

豫約狀況 4 予約変更 ················································································ 60

豫約狀況 5 発券のお支払 ········································································· 72

[搭乘]

搭乘狀況 1 搭乘手續 - [搭乘案內] ··························································· 88

搭乘狀況 2 隣同士の座席指定 - [搭乘優先案內] ········································ 98

搭乘狀況 3 希望の座席指定 - [最終搭乘案內] ········································ 110

搭乘狀況 4 チェック・イン締め切り - [呼び出し案內] ··························· 122

搭乘狀況 5 非常口座席案内 - [搭乘遲延案內] ········································ 136

[客室]

客室狀況 1 - 座席案內 Ⅰ, 座席案內 Ⅱ ················································ 150

客室狀況 2 - 離陸準備 Ⅰ, 離陸準備 Ⅱ ················································ 164

客室狀況 3 - 機内サービス Ⅰ, 機内サービス Ⅱ ································· 178

客室狀況 4 - 機內販賣 入國書類 ··························································· 192

客室狀況 5 - その Ⅰ, その Ⅱ ····························································· 204

航空会社

面接項目100 ··························································································· 212

[저자소개]

낭 귀 임

• 부천대 항공서비스과 교수

• 호주 시드니 Macquarie University 언어학 학사학위 취득

• 호주 시드니 New South Wales University TESOL 석사학위 취득

• 경기대학교 관광학 박사학위 수료

• UAE 두바이 Emirates Airline 객실승무원

• KOTRA 두바이지사 전시회 통역

전 수 미

• 부천대학교 항공서비스과 출강

• 신구대학교 항공서비스과 출강

• 대림대학교 항공서비스과 출강

• 동경외국어대학교 일본어학과

• 한국외대 대학원 일어일문학과 석사학위 취득

• 한국외대 대학원 일어일문학과 박사과정 수료

• (주)대한항공 객실승무원

• (주)대한항공 오사카공항지점 운송직

• (주)퍼스트항공 객실사무장