[도서소개]
본 교재는 문화체육관광부에서 권고하는 국외여행인솔자 교육과정의 교육내용과 시간을 고려하여 여행사실무, 관광법규, 국외여행인솔실무, 세계관광 문화, 해외여행안전관리 등
공통교과목과 국외여행 인솔 시 반드시 알아야 될 영어, 일본어, 중국어 등의 외국어까지 다루고 있다.
또한 자격증 취득을 위한 평가를 대비하여 실전문제를 포함하여 한 권의 단행본으로 제작하여 학습자들의 편의성을 도모하고자 하였다.
[목차]
Chapter 01 여행사 실무
제1절 여행업의 이해 2
1. 여행업 개념 ··············································································································································· 2
2. 여행업 형태 ··············································································································································· 3
1) 관광진흥법 상의 여행업 형태 / 4
2) 유통기준으로 본 여행업 형태 / 6
3) 유통구조 상의 역할로 본 여행업 형태 / 7
3. 여행업 기능 및 역할 ···························································································································· 9
1) 여행자 측면에서 본 기능 및 역할 / 9
2) 공급자 측면에서 본 기능 및 역할 / 10
3) 업무내용 면에서의 기능 및 역할 / 11
제2절 여행사 실무 12
1. 여행상품의 구성요소····························································································································12
2. 여행업무의 흐름······································································································································14
3. 여행업무·······················································································································································15
1) 외국인여행업무[인바운드업무(inbound business)] / 15
2) 국외여행업무(outbound business) / 16
3) 국내여행업무(domestic business) / 20
Chapter 02 관광법규
제1절 관광진흥법 관련법령 24
1. 관광진흥법···················································································································································24
2. 관광진흥법 시행령·································································································································30
3. 관광진흥법 시행규칙 ··························································································································31
제2절 여권법 관련법령 35
1. 여권법·····························································································································································35
2. 여권법 시행령···········································································································································48
제3절 출입국 관리법 관련법령 52
1. 출입국 관리법 ··········································································································································52
2. 출입국 관리법 시행령 ························································································································57
제4절 병역법 관련법령 58
1. 병역법·····························································································································································58
2. 병역법 시행규칙······································································································································60
제5절 관세법 관련법령 67
1. 관세법·····························································································································································67
2. 관세법 시행규칙······································································································································67
3. 세관 관련법령···········································································································································70
1) 해외여행자 세관절차 / 70
2) 출국 시 유의사항 / 72
3) 입국 시 유의사항 / 74
4) 외국세관 여행자 통관안내 / 78
Chapter 03 국외여행인솔자 실무
제1절 국외여행인솔자의 개념 82
1. 국외여행인솔자의 개념과 유형·········································································································82
1) 국외여행인솔자의 개념 / 82
2) 국외여행인솔자의 유형 / 83
2. 국외여행인솔자의 자격요건(역할과 자세)················································································83
1) 법적 자격요건 / 83
2) 국외여행인솔자의 역할 / 84
제2절 국외여행인솔자의 기본지식 85
1. 여권 및 비자··················································································································································85
1) 여권 / 85
2) 여권의 필요성과 용도 / 85
3) 여행증명서(Travel Certification Passport) / 85
4) 사증(VISA) / 86
2. 항공 및 수하물············································································································································86
1) 항공권 / 86
2) 도시(공항), 항공사 코드 / 88
3) 수하물 / 90
3. 환전 및 여행자보험··································································································································91
1) 환전 / 91
2) 여행자보험 / 93
4. 공항 및 CIQ···················································································································································94
1) 공항 / 94
2) C.I.Q 시설 / 95
제3절 출장준비업무 97
1. 회사관련업무················································································································································97
1) 행사관련서류 수령 및 확인 / 97
2) 여행조건의 확인 / 103
3) 행사진행비용의 수령 및 확인 / 104
2. 여행객 관련업무······································································································································105
1) 여행단체의 특성파악 / 105
2) 여행객과의 사전접촉 / 106
3. 국외여행인솔자 개인 준비사항·····································································································107
1) 여행지역 정보 숙지 / 107
2) 개인준비물 / 109
3) 복장 / 110
제4절 출입국업무 110
1. 출국업무························································································································································110
1) 사전준비 업무 / 110
2) 여행객 미팅 / 111
3) 출국안내 / 114
4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 115
2. 탑승 및 기내업무····································································································································118
1) 기내업무 / 118
2) 경유(Transit)와 환승(Transfer)업무 / 120
3. 입국업무·······················································································································································122
1) 도착 / 122
2) 검역(Quarantine) / 123
3) 입국심사(Immigration Inspection) / 123
4) 위탁수하물 인수(Baggage Claim) / 124
5) 세관검사(Customs Declaration) / 125
6) 환영홀 / 126
제5절 현지행사 진행업무 127
1. 현지가이드 미팅 및 이동····················································································································127
1) 현지가이드 미팅 / 127
2) 이동 / 127
2. 호텔업무·······················································································································································129
1) 호텔 체크인(check-in) / 129
2) 호텔시설 이용 관련 안내사항 / 130
3) 퇴실업무(check-out) / 133
3. 행사진행업무·············································································································································133
1) 관광 / 133
2) 식사 / 138
3) 쇼핑 / 140 4) 선택관광(Optional Tour) / 141
제6절 귀국 및 위기관리 업무 141
1. 귀국업무························································································································································141
1) 귀국 전 업무 / 141
2) 국내 입국업무 / 145
3) 귀국 후 업무 / 146
2. 위기관리 업무···········································································································································148
1) 위기관리 기본자세 / 148
2) 사고대책 및 조치 / 149
Chapter 04 세계관광과 문화
1. 아시아·····························································································································································158
1) 중국 / 158
2) 태국 / 163
3) 캄보디아 / 167
4) 베트남 / 170
5) 싱가포르 / 174
2. 유럽·································································································································································177
1) 영국 / 178
2) 프랑스 / 181
3) 스위스 / 184
4) 이탈리아 / 187
5) 독일 / 190
6) 터키 / 193
3. 아메리카·······················································································································································196
1) 캐나다 / 196
2) 미국 / 200
Chapter 05 해외여행 안전관리
제1절 관광안전 206
1. 관광안전 정의············································································································································206
2. 재난사고 유형 및 정의························································································································207
1) 자연재난 / 207
2) 사회재난 / 208
3. 여행경보제도·············································································································································208
1) 여행경보 지정절차 / 208
2) 특별여행경보 / 209
3) 여행경보단계별 행동 지침 / 210
4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 210
제2절 재난별 대응방안 211
1. 사전점검························································································································································211
1) 숙소에 대한 사전 안전점검 / 211
2) 이용차량에 대한 사전 안전점검 / 211
3) 이용 선박에 대한 사전 안전점검 / 212
4) 식당 위생 상태 사전 점검 / 212
2. 자연재난 행동요령·································································································································212
1) 태풍 / 212
2) 지진 / 213
3) 화산폭발 / 214
4) 지진해일 / 214
3. 사회재난 행동요령·································································································································215
1) 화재 / 215
2) 감염병 예방 / 216
3) 항공기 사고 / 216
제3절 위기상황별 대처 요령 217
1. 분실/도난······················································································································································217
1) 여권 분실 / 217
2) 현금/수표 분실 / 217
3) 수하물 분실 / 217
4) 여행 용품 도난 등 / 217
2. 부당 구금 및 체포···································································································································219
3. 인질 납치·····················································································································································219
4. 교통사고·······················································································································································220
5. 자연재해·······················································································································································220
6. 시위/전쟁·····················································································································································221
7. 테러/폭발·····················································································································································221
8. 마약소지 운반···········································································································································222
9. 여행 중 사망···············································································································································223
제4절 응급 상황 시 대처방안 224
1. 응급처치························································································································································224
2. 응급처치(First Aid)란?························································································································224
3. 응급처치 시 숙지해야 할 법적인 문제······················································································225
4. 상황별 응급처치······································································································································226
5. 심폐소생술··················································································································································227
6. 안전장비 및 기구 사용방법··············································································································228
1) 자동심장충격기 사용법 / 228
2) 소화기 / 229
제5절 해외 보험사고 발생시 대처요령 230
1. 주요 상품별 보장내용···························································································································230
1) 해외여행보험 / 230
2) 해외 보험사고발생시 대처요령 및 구비서류 / 231
3) 유의사항 / 233
Chapter 06 실무외국어
1. 출국 업무((Departure Formalities / 出 国業務 / 出国业务) ······················· 240
1) 기내에서(In the flight / 機内で / 在飞机里 Zài fēijī li) / 241
2) 입국심사(C.I.Q / 入 国審査/ 入境检查 Rùjìng jiǎnchá) / 248
2. 현지 업무(Filed Work / 現地地務 / 当地业务 Dāngdì yèwù)······················· 258
1) 호텔 내에서(In the Hotel / ホテル内で / 在饭店里 Zài fàndiàn li) / 258
2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship)
/ 移 動(電車、 バス、 船便など) / 交通工具(火车、 汽车、 船等) /
Jiāotōnggōngjù(huǒchē、 qìchē、 chuán děng) / 269
3) 관광지에서(At the Tourism Sites / 観光地で / 在旅游区 Zài lǚyóuqū) / 277
4) 식당에서(In the Restaurant / 食 堂で / 在餐厅 Zài cāntīng) / 280
5) 쇼핑센터에서(At the Shopping center / ショッピングセンターで / 在购物中心 Zài gòuwùzhōngxīn) / 281
3. 귀국업무(Homecoming Affairs / 帰 国業 務 / 回国业务 Huíguó yèwù)········ 283
1) 현지 공항에서(At the Airport / 現地空港 で / 在当地机场 / Zài dāngdì jīchǎng) / 283
2) 환승의 경우(For the Transit Passenger / 乗 か り換 えの場 合 / 转机时 Zhuǎnjī shí) / 293
4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station)
/ 応おうきゅう 急事じこう項はっせい 発生時じ (びょういん 病院、 警けい察さつ署しょなど) / 发生紧急情况时(医
院、 警察局等) Fāshēng jǐnjí qíngkuàng shí(yīyuàn、 jǐngchájú děng) ·············· 295
1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing
section or on the street / 観光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游区或者
路上受伤的情况 / Zài Lǚyóuqū huòzhě lùshang shòushāng de qíngkuàng) / 295
2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在医院看病的时候 Zài yīyuàn
kànbìng de shíhou) / 298
3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Zài jǐngchájú) / 302
Chapter 07 자격증대비 연습문제집
1. 여행업 실무 연습문제······················································································· 308
2. 관광법규 연습문제···························································································· 317
3. 국외여행 인솔실무 연습문제 ············································································ 342
4. 세계관광과 문화 연습문제················································································ 358
5. 해외여행 안전관리 연습문제 ············································································ 385
●참고문헌··········································································································· 394
[저자소개]
(사)한국여행서비스교육협회
집필위원
곽영대(서영대학교)
박복덕((사)한국여행서비스교육협회)
서정원(대림대학교)
용환재(진주보건대학교)
이병열(인덕대학교)
이은민((주)여행시간)
이하정(동남보건대학교)
정재희(한림성심대학교)
최윤근(장안대학교)
천덕희(인덕대학교)
최동열(서영대학교)
감수위원
김재곤(원광보건대학교)
김정훈(광주대학교)
나정미(동강대학교)
남중헌(창신대학교)
민일식(중부대학교)
박사라(계명문화대학교)
배순철(대동대학교)
서 헌(인하공업전문대학교)
이순구(한양여자대학교)
이흥규(동주대학교)
장양례(숭의여자대학교)
전기환(김천대학교)
전영호(군장대학교)
정대봉(경복대학교)
정연국(동의과학대학교)
지명원(중부대학교)
최훈태(전북과학대학교)
도서명 | 상세설명페이지 참고 |
---|---|
저자 | 상세설명페이지 참고 |
출판사 | 상세설명페이지 참고 |
크기 | 상세설명페이지 참고 |
쪽수 | 상세설명페이지 참고 |
제품구성 | 상세설명페이지 참고 |
출간일 | 상세설명페이지 참고 |
목차 또는 책소개 | 상세설명페이지 참고 |
재화 등의 배송방법에 관한 정보 | 상품 상세설명페이지 참고 |
---|---|
주문 이후 예상되는 배송기간 | 상품 상세설명페이지 참고 |
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회 시 소비자가 부담하는 반품비용 등에 관한 정보 | 배송ㆍ교환ㆍ반품 상세설명페이지 참고 |
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회가 불가능한 경우 그 구체적 사유와 근거 | 배송ㆍ교환ㆍ반품 상세설명페이지 참고 |
재화등의 교환ㆍ반품ㆍ보증 조건 및 품질보증 기준 | 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다. |
재화등의 A/S 관련 전화번호 | 상품 상세설명페이지 참고 |
대금을 환불받기 위한 방법과 환불이 지연될 경우 지연에 따른 배상금을 지급받을 수 있다는 사실 및 배상금 지급의 구체적 조건 및 절차 | 배송ㆍ교환ㆍ반품 상세설명페이지 참고 |
소비자피해보상의 처리, 재화등에 대한 불만처리 및 소비자와 사업자 사이의 분쟁처리에 관한 사항 | 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다. |
거래에 관한 약관의 내용 또는 확인할 수 있는 방법 | 상품 상세설명페이지 및 페이지 하단의 이용약관 링크를 통해 확인할 수 있습니다. |
반품사유 | 반품 배송비 부담자 |
---|---|
단순변심 | 고객 부담이며, 최초 배송비를 포함해 왕복 배송비가 발생합니다. 또한, 도서/산간지역이거나 설치 상품을 반품하는 경우에는 배송비가 추가될 수 있습니다. |
고객 부담이 아닙니다. |
진행 상태 | 결제완료 | 상품준비중 | 배송지시/배송중/배송완료 |
---|---|---|---|
어떤 상태 | 주문 내역 확인 전 | 상품 발송 준비 중 | 상품이 택배사로 이미 발송 됨 |
환불 | 즉시환불 | 구매취소 의사전달 → 발송중지 → 환불 | 반품회수 → 반품상품 확인 → 환불 |
결제수단 | 환불시점 | 환불방법 |
---|---|---|
신용카드 | 취소완료 후, 3~5일 내 카드사 승인취소(영업일 기준) | 신용카드 승인취소 |
계좌이체 |
실시간 계좌이체 또는 무통장입금 취소완료 후, 입력하신 환불계좌로 1~2일 내 환불금액 입금(영업일 기준) |
계좌입금 |
휴대폰 결제 |
당일 구매내역 취소시 취소 완료 후, 6시간 이내 승인취소 전월 구매내역 취소시 취소 완료 후, 1~2일 내 환불계좌로 입금(영업일 기준) |
당일취소 : 휴대폰 결제 승인취소 익월취소 : 계좌입금 |
포인트 | 취소 완료 후, 당일 포인트 적립 | 환불 포인트 적립 |
상품군 | 취소/반품 불가사유 |
---|---|
의류/잡화/수입명품 | 상품의 택(TAG) 제거/라벨 및 상품 훼손으로 상품의 가치가 현저히 감소된 경우 |
계절상품/식품/화장품 | 고객님의 사용, 시간경과, 일부 소비에 의하여 상품의 가치가 현저히 감소한 경우 |
가전/설치상품 | 전자제품 특성 상, 정품 스티커가 제거되었거나 설치 또는 사용 이후에 단순변심인 경우, 액정화면이 부착된 상품의 전원을 켠 경우 (상품불량으로 인한 교환/반품은 AS센터의 불량 판정을 받아야 합니다.) |
자동차용품 | 상품을 개봉하여 장착한 이후 단순변심의 경우 |
CD/DVD/GAME/BOOK등 | 복제가 가능한 상품의 포장 등을 훼손한 경우 |
상품의 시리얼 넘버 유출로 내장된 소프트웨어의 가치가 감소한 경우 | |
노트북, 테스크탑 PC 등 | 홀로그램 등을 분리, 분실, 훼손하여 상품의 가치가 현저히 감소하여 재판매가 불가할 경우 |