기적의 항공서비스 영어일어회화(2판)

[도서소개]

이 책에서는 항공사의 업무 흐름에 따른 대화문을 통해 항공사에서 지상근무요원으로, 또는 객실승무원으로 일하고자 하는 분들이 항공사 업무의 흐름을 이해하기 쉽게 하였다. 

또한 각각의 대화문은 항공서비스인이라면 꼭 섭렵해야하는 만국공통어 영어와, 우리나라와 경제적, 문화적으로 밀접하게 관련이 있는 나라, 일본의 언어, 일본어로 이루어져 있어 

같은 상황에서 같은 의미의 표현을 영어와 일본어로 같이 익힐 수 있도록 하였다. 이에 항공서비스 업무이해 및 같은 상황에서의 두 언어표현을 쉽게 습득할 수 있을 것으로 본다.

[목차]

항공회사 정의 및 항공용어 소개 ················································································ 4 

01 Chapter Reservation 예약

예약상황 1 king a Reservation 1························································· 16

예약상황 2 Making a Reservation 2···················································· 30

예약상황 3 Cancelling a Reservation··················································· 42

예약상황 4 Changing a Reservation ··················································· 52

예약상황 5 Ticketing········································································ 64

02 Chapter Boarding 탑승

탑승상황 1 Check-in········································································ 78

탑승상황 2 Assigning Seats with Companions ····································· 90

탑승상황 3 Assigning a Desirable Seat···············································102

탑승상황 4 Check-in for the Emergency Exit Seat ·······························114

탑승상황 5 Closing Check-in····························································124

03 Chapter In- Flight Service 객실 서비스

객실상황 1 Directing Seats 1, Directing Seats 2···································142

객실상황 2 Preparing for Take-off 1, Preparing for Take-off 2···············154

객실상황 3 In-flight Service 1, In-flight Service 2, In-flight Service 3·······170

객실상황 4 Duty Free Sales 1, Duty Free Sales 2··································184

객실상황 5 Sick Passenger 1, Sick Passenger 2 ···································198

Appendix

Appendix 1 Service Key Expression 100············································212

Appendix 2 방송문 모음··································································228

Appendix 3 한국어 번역 및 Comprehension Practice 정답 ···················270

01 Chapter 豫約

豫約狀況 1 航空予約 1······································································ 24

豫約狀況 2 航空予約 2······································································ 36

豫約狀況 3 予約の取り消し································································ 48

豫約狀況 4 予約変更········································································ 58

豫約狀況 5 発券のお支払·································································· 70

02 Chapter 搭乘

搭乘狀況 1 搭乘手續 - [搭乘案內]······················································· 86

搭乘狀況 2 隣同士の座席指定 - [搭乘優先案內]····································· 96

搭乘狀況 3 希望の座席指定 - [最終搭乘案內]·······································108

搭乘狀況 4 非常口座席案内 - [搭乘遲延案內] ······································120

搭乘狀況 5 チェック・イン締め切り - [呼び出し案內] ·····························134

03 Chapter 客室

客室狀況 1 座席案內 1, 座席案內 2·····················································150

客室狀況 2 離陸準備Ⅰ, 離陸準備Ⅱ ···················································164

客室狀況 3 機内サービスⅠ, 機内サービスⅡ ·······································178

客室狀況 4 機內販賣, 入國書類 ·························································192

客室狀況 5 そのⅠ, そのⅡ································································204

航空会社

面接項目100 ···················································································212

[저자소개]

| 낭귀임 |

• 부천대 항공서비스과 교수

• 호주 시드니 Macquarie University 언어학 학사학위 취득

• 호주 시드니 New South Wales University TESOL 석사학위 취득

• 경기대학교 관광학 박사학위 수료

• UAE 두바이 Emirates Airline 객실승무원

• KOTRA 두바이지사 전시회 통역

| 전수미 |

• 부천대학교 항공서비스과 출강

• 신구대학교 항공서비스과 출강

• 대림대학교 항공서비스과 출강

• 동경외국어대학교 일본어학과

• 한국외대 대학원 일어일문학과 석사학위 취득

• 한국외대 대학원 일어일문학과 박사과정 수료

• (주)대한항공 객실승무원

• (주)대한항공 오사카공항지점 운송직

• (주)퍼스트항공 객실사무장