간호/보건/의학

슬기로운 인간관계와 의사소통

김명희 외 14인

고객평점
발행일2022.02.15
판형변형판
쪽수340
ISBN9791166471315
판매가격 28,000원
배송비결제주문시 결제

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[도서소개]

21세기에 적합한 인재를 양성하기 위해 의사소통 능력의 중요성이 강조되고 있다. 이와 더불어 관련된 책들도 꾸준히 나오고 있다. 

그래서 이 책은 슬기로운 사회생활을 할 수 있도록 인간관계를 하고 효율적으로 의사소통하는 힘을 키워주는 데 목적이 있기 때문에 다른 책들과 다섯 가지 측면에서 다르게 구성하였다.




[목차]

Section 01 인간의 이해


01 자기를 이해하기································································4

1 나는 누구인가·································································4

2 방어기제········································································9

3 자아 찾기·····································································17


02 인간의 다름 이해하기: 타인 이해········································· 18

1 개인차·········································································18

2 기질············································································20

3 남녀의 차이··································································21

4 문화적 차이··································································23


03 인간 발달의 이해····························································· 26

1 정신성적 발달이론·························································27

2 정신사회적 발달이론······················································30

3 대인관계 발달이론 ························································34

4 분리개별화 발달이론······················································36



Section 02 인간관계의 이해


01 인간관계의 필요성··························································· 50

1 인간관계의 의미····························································50

2 인간관계의 중요성·························································51


02 인간관계의 기본요소························································ 53

1 인간관계 형성을 위한 5C················································53


03 인간관계의 유형······························································ 57

1 가족관계······································································57

2 친구관계 ·····································································64

3 이성관계······································································65

4 선후배관계···································································67

5 사제관계······································································68

6 상급자-하급자관계 ·······················································69

7 키슬러의 대인관계 유형··················································71



Section 03 인간관계 향상방법


01 자기인식 향상································································· 85

1 조하리의 창··································································85

2 자신에 대한 인식을 넓히기 위한 방법································86


02 자존감 높이기································································· 87

1 자기파괴적 신념에 맞서 대항한다·····································88

2 가면 현상을 주의한다·····················································88

3 성장에 도움이 되는 사람을 찾는다····································88

4 성공 가능한 프로젝트를 수행한다·····································88

5 확언과 함께 자신의 성공을 상기한다·································88


03 내성적인 사람을 위한 인간관계··········································· 89

1 언어습관을 바꾼다·························································89

2 몸짓언어를 활용한다······················································90

3 소품을 활용한다····························································90

4 상황에 맞춘다·······························································90


04 조력관계를 통한 인간관계·················································· 91

1 진실성·········································································91

2 무조건적인 긍정적 관심··················································94

3 공감적 이해··································································95


05 인생태도를 통한 인간관계·················································· 97

1 자기긍정 - 타인부정······················································97

2 자기긍정 - 타인긍정······················································97

3 자기부정 - 타인긍정······················································98

4 자기부정 - 타인부정······························································98


06 에니어그램을 통한 인간관계··············································· 99

1 세 가지 중심에너지: 본능 중심, 감정 중심, 사고 중심··········100

2 기본적인 두려움과 기본적인 욕망···································102

3 아홉 가지 성격유형······················································103

4 에니어그램의 이해·······················································106


07 MBTI를 통한 인간관계·····················································109

1 4가지 선호지표···························································109

2 4가지 선호지표 확인····················································111

3 16가지 기질 특성·························································112

4 16가지 성격유형··························································114

5 MBTI 유의사항···························································115



Section 04 의사소통의 이해


01 의사소통의 정의·····························································132

1 의사소통의 기능··························································132

2 의사소통에 요구되는 능력·············································133

3 의사소통의 유형··························································134


02 의사소통의 구성요소·······················································135

1 발신자·······································································136

2 메시지·······································································136

3 전달매체····································································137

4 수신자·······································································137

5 피드백·······································································138

6 맥락··········································································138


03 의사소통의 장애요인·······················································139

1 발신자의 문제·····························································139

2 수신자의 문제·····························································140

3 메시지의 문제·····························································141

4 피드백의 문제·····························································142

5 맥락의 문제································································142


04 의사소통의 모형·····························································144

1 사티어의 의사소통 형태이론··········································144

2 에릭 번의 교류분석······················································151

3 하버마스의 의사소통 행위이론·······································158



Section 05 의사소통의 방법


01 언어적 의사소통과 비언어적 의사소통·································166

1 언어적 의사소통··························································166

2 비언어적 의사소통·······················································168


02 효율적 의사소통과 비효율적 의사소통·································174

1 효율적 의사소통 유형 ··················································174

2 비효율적 의사소통 유형················································184


03 의사소통 적용································································189

1 대면면접 상황에서의 의사소통·······································190

2 AI면접 상황에서의 의사소통··········································196



Section 06 매체를 활용한 의사소통


01 전화응대·······································································214

1 전화응대의 중요성·······················································215

2 단계별 전화 응대·························································215

3 장소에 따른 전화예절···················································217

4 전화 사용 예절····························································218


02 SNS 소통·····································································220

1 SNS 정의···································································221

2 SNS 특징···································································221

3 SNS의 분류································································222

4 SNS의 기능································································223

5 네티즌 윤리강령··························································226


03 리터러시·······································································227

1 미디어 리터러시··························································227

2 디지털 리터러시··························································229


04 프레젠테이션·································································232

1 프레젠테이션이란?······················································232

2 프레젠테이션의 기획단계··············································232

3 프레젠테이션 구성 ······················································233

4 프레젠테이션 준비·······················································233

5 효과적 프레젠테이션의 원리 ·········································234

6 프레젠테이션의 어려움·················································236



Section 07 조직 의사소통


01 조직의사소통의 정의·······················································248


02 조직의사소통의 기능·······················································249

1 생산기능····································································249

2 유지기능····································································249

3 개혁기능····································································249

4 통제기능····································································250

5 동기유발기능······························································250

6 감정표출 및 타인과의 교류확대기능································250

7 지식통합기능······························································250

8 평가··········································································250


03 조직의사소통의 유형·······················································251

1 공식적 의사소통··························································251

2 비공식적 의사소통·······················································255


04 조직의사소통 네트워크의 유형···········································256

1 사슬형·······································································256

2 Y형···········································································257

3 바퀴형·······································································257

4 원형··········································································257

5 완전연결형·································································258


05 조직에서의 갈등·····························································259

1 갈등의 정의································································259

2 갈등의 기능································································259

3 갈등의 유형································································260

4 조직에서의 갈등 원인···················································262

5 갈등관리 전략·····························································264



Section 08 의사소통 향상방법


01 의사소통 기술의 개선······················································272

1 경청··········································································272

2 구체적으로 말하기·······················································275

3 인상형성····································································277

4 긍정적 자기대화··························································280

5 나–전달법 대화법과 너-전달법 대화법 ····························285

6 비폭력 대화································································287


02 언어예절 지키기·····························································289

1 인사말·······································································290

2 호칭과 지칭································································291


03 행동예절 지키기·····························································294

1 인사예절····································································294

2 상황별 직장 예절·························································297


04 생활 속에서 잘못 쓰이는 말···············································303

1 사물존대····································································303

2 주체상실 존대·····························································304



Index ···········································································316




[저자소개]

대표저자 

김명희(강릉영동대학교))



편집위원 

김정선(경북보건대학교)

이수정(우석대학교)

정순영(경동대학교)



집필진 

김인숙(창신대학교)

문주희(춘해보건대학교)

배영주(한영대학교)

소성섭(한일장신대학교)

송지현(제주한라대학교)

신은정(경북전문대학교)

신해진(전남과학대학교)

오현주(대전과학기술대학교)

이승민(거제대학교)

허 정(김천대학교)

황종원(청암대학교)






상품요약정보 : 서적
상품정보고시
도서명 상세설명페이지 참고
저자 상세설명페이지 참고
출판사 상세설명페이지 참고
크기 상세설명페이지 참고
쪽수 상세설명페이지 참고
제품구성 상세설명페이지 참고
출간일 상세설명페이지 참고
목차 또는 책소개 상세설명페이지 참고
거래조건에 관한 정보
거래조건
재화 등의 배송방법에 관한 정보 상품 상세설명페이지 참고
주문 이후 예상되는 배송기간 상품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회 시 소비자가 부담하는 반품비용 등에 관한 정보 배송ㆍ교환ㆍ반품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회가 불가능한 경우 그 구체적 사유와 근거 배송ㆍ교환ㆍ반품 상세설명페이지 참고
재화등의 교환ㆍ반품ㆍ보증 조건 및 품질보증 기준 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
재화등의 A/S 관련 전화번호 상품 상세설명페이지 참고
대금을 환불받기 위한 방법과 환불이 지연될 경우 지연에 따른 배상금을 지급받을 수 있다는 사실 및 배상금 지급의 구체적 조건 및 절차 배송ㆍ교환ㆍ반품 상세설명페이지 참고
소비자피해보상의 처리, 재화등에 대한 불만처리 및 소비자와 사업자 사이의 분쟁처리에 관한 사항 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
거래에 관한 약관의 내용 또는 확인할 수 있는 방법 상품 상세설명페이지 및 페이지 하단의 이용약관 링크를 통해 확인할 수 있습니다.
01. 반품기한
  • 단순 변심인 경우 : 상품 수령 후 7일 이내 신청
  • 상품 불량/오배송인 경우 : 상품 수령 후 3개월 이내, 혹은 그 사실을 알게 된 이후 30일 이내 반품 신청 가능
02. 반품 배송비
반품 배송비
반품사유 반품 배송비 부담자
단순변심 고객 부담이며, 최초 배송비를 포함해 왕복 배송비가 발생합니다. 또한, 도서/산간지역이거나 설치 상품을 반품하는 경우에는 배송비가 추가될 수 있습니다.
상품의 불량 또는 오배송 고객 부담이 아닙니다.
03. 배송상태에 따른 환불안내
환불안내
진행 상태 결제완료 상품준비중 배송지시/배송중/배송완료
어떤 상태 주문 내역 확인 전 상품 발송 준비 중 상품이 택배사로 이미 발송 됨
환불 즉시환불 구매취소 의사전달 → 발송중지 → 환불 반품회수 → 반품상품 확인 → 환불
04. 취소방법
  • 결제완료 또는 배송상품은 1:1 문의에 취소신청해 주셔야 합니다.
  • 특정 상품의 경우 취소 수수료가 부과될 수 있습니다.
05. 환불시점
환불시점
결제수단 환불시점 환불방법
신용카드 취소완료 후, 3~5일 내 카드사 승인취소(영업일 기준) 신용카드 승인취소
계좌이체 실시간 계좌이체 또는 무통장입금
취소완료 후, 입력하신 환불계좌로 1~2일 내 환불금액 입금(영업일 기준)
계좌입금
휴대폰 결제 당일 구매내역 취소시 취소 완료 후, 6시간 이내 승인취소
전월 구매내역 취소시 취소 완료 후, 1~2일 내 환불계좌로 입금(영업일 기준)
당일취소 : 휴대폰 결제 승인취소
익월취소 : 계좌입금
포인트 취소 완료 후, 당일 포인트 적립 환불 포인트 적립
06. 취소반품 불가 사유
  • 단순변심으로 인한 반품 시, 배송 완료 후 7일이 지나면 취소/반품 신청이 접수되지 않습니다.
  • 주문/제작 상품의 경우, 상품의 제작이 이미 진행된 경우에는 취소가 불가합니다.
  • 구성품을 분실하였거나 취급 부주의로 인한 파손/고장/오염된 경우에는 취소/반품이 제한됩니다.
  • 제조사의 사정 (신모델 출시 등) 및 부품 가격변동 등에 의해 가격이 변동될 수 있으며, 이로 인한 반품 및 가격보상은 불가합니다.
  • 뷰티 상품 이용 시 트러블(알러지, 붉은 반점, 가려움, 따가움)이 발생하는 경우 진료 확인서 및 소견서 등을 증빙하면 환불이 가능하지만 이 경우, 제반 비용은 고객님께서 부담하셔야 합니다.
  • 각 상품별로 아래와 같은 사유로 취소/반품이 제한 될 수 있습니다.

환불불가
상품군 취소/반품 불가사유
의류/잡화/수입명품 상품의 택(TAG) 제거/라벨 및 상품 훼손으로 상품의 가치가 현저히 감소된 경우
계절상품/식품/화장품 고객님의 사용, 시간경과, 일부 소비에 의하여 상품의 가치가 현저히 감소한 경우
가전/설치상품 전자제품 특성 상, 정품 스티커가 제거되었거나 설치 또는 사용 이후에 단순변심인 경우, 액정화면이 부착된 상품의 전원을 켠 경우 (상품불량으로 인한 교환/반품은 AS센터의 불량 판정을 받아야 합니다.)
자동차용품 상품을 개봉하여 장착한 이후 단순변심의 경우
CD/DVD/GAME/BOOK등 복제가 가능한 상품의 포장 등을 훼손한 경우
내비게이션, OS시리얼이 적힌 PMP 상품의 시리얼 넘버 유출로 내장된 소프트웨어의 가치가 감소한 경우
노트북, 테스크탑 PC 등 홀로그램 등을 분리, 분실, 훼손하여 상품의 가치가 현저히 감소하여 재판매가 불가할 경우
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