항공예약실무(구선영,김진옥)

[도서소개]

본서는 관광을 전공하는 학생들이 여행사, 항공사 취업 시 알아야 할 가장 기본적인 업무인 항공예약에 대해 이해하기 쉽도록 교재의 내용과 순서를 구성하였다.

본서를 이용한 교육을 통해 학생들은 현장에서 필요한 기본적인 지식과 기술을 배양하여 현장 실무 능력을 갖추는 데 도움이 될 것이라 생각한다.

[목차]

Chapter 01 GDS 소개 및 사용법 

1. GDS ···························································································· 10 

2. TOPAS SellConnect 로그인································································ 11 

3. 자주 사용하는 부호들 ······································································· 13 

4 화면 이동························································································ 13 

5 Keyboard 사용법 ············································································· 15

Chapter 02 항공예약의 기초 

1. Decode / Encode ··········································································· 18 

2. 예약가능편 조회 ·············································································28 

3. Schedule 조회 ················································································36 

4. Time table 조회 ··············································································37 

5. 특정 항공편 조회·············································································39 

6. 특정도시의 현지시간과 날짜 조회·························································43

Chapter 03 PNR 작성 필수 항목 

1. PNR의 개요 ···················································································50 

2. PNR 작성 필수 항목 ········································································· 51 

 1) Name Element ··········································································· 51 

 2) Phone Element············································································57 

 3) Itinerary Element·········································································60 

 4) Ticket Arrangement Element·························································· 69 

3. PNR 작성 완료 ················································································71 

4. PNR 판독·······················································································73 

 1) 작성 완료된 PNR 판독 ···································································73 

 2) Office ID ··················································································· 74 

 3) Single PNR·················································································75

Chapter 04 PNR 작성 선택 항목 

1. 서비스 사항····················································································84 

 1) OSI···························································································84 

 2) SSR···························································································85 

2. Received From Element···································································105 

3. Remarks Element ··········································································106

Chapter 05 PNR 수정, 취소 및 조회 

1. Rebooking PNR ·············································································114 

2. Element 취소·················································································119 

3. PNR 조회 ·····················································································123 

Chapter 06 Booking Class 

1. Class 구분···················································································· 132 

2. 운임조회······················································································ 134 

3. 규정조회·······················································································136 

4. Booking Class 적용 ········································································137 

Chapter 07 PNR 작성의 다양한 기능 

1. PNR Split······················································································146 

2. NHP····························································································165 

3. PNR Copy ····················································································170 

4. PNR 공유······················································································178

Chapter 08 Group PNR 작성 

1. Group 개요···················································································186 

2. Group PNR 작성 ············································································188

3. Group PNR 감원 ············································································193 

4. Group PNR 증원 ···········································································199 

Chapter 09 예약 코드 

1. 예약 코드 개요 ··············································································212 

2. 예약 코드 구분···············································································212 

3. 예약 코드의 흐름 ············································································216 

4. 예약 코드 정리···············································································217 

Chapter 10 부 록 

1. 주요 도시의 복수 공항코드······························································· 224 

2. 주요 휴양지 코드 ··········································································· 225 

3. ICAO Phonetic Alphabet································································· 225

[저자소개]

구선영 

● 경희대학교 관광학 박사 

● 현) 한양여자대학교 호텔관광과 교수 

● 전) 토파스 여행정보 교육강사

김진옥 

● 한양대학교 관광학 박사 

● 현) 세한대학교 항공서비스학과 교수

● 전) 한빛여행사 항공예약발권부 실장