여행/항공

항공예약실무(구선영,김진옥)

구선영,김진옥

고객평점
발행일2020.08.30
판형변형판
쪽수228
ISBN9791156859802
판매가격 14,800원
배송비결제주문시 결제

총 금액 : 0원

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[도서소개]

본서는 관광을 전공하는 학생들이 여행사, 항공사 취업 시 알아야 할 가장 기본적인 업무인 항공예약에 대해 이해하기 쉽도록 교재의 내용과 순서를 구성하였다.

본서를 이용한 교육을 통해 학생들은 현장에서 필요한 기본적인 지식과 기술을 배양하여 현장 실무 능력을 갖추는 데 도움이 될 것이라 생각한다.




[목차]


Chapter 01 GDS 소개 및 사용법 

1. GDS ···························································································· 10 

2. TOPAS SellConnect 로그인································································ 11 

3. 자주 사용하는 부호들 ······································································· 13 

4 화면 이동························································································ 13 

5 Keyboard 사용법 ············································································· 15



Chapter 02 항공예약의 기초 

1. Decode / Encode ··········································································· 18 

2. 예약가능편 조회 ·············································································28 

3. Schedule 조회 ················································································36 

4. Time table 조회 ··············································································37 

5. 특정 항공편 조회·············································································39 

6. 특정도시의 현지시간과 날짜 조회·························································43



Chapter 03 PNR 작성 필수 항목 

1. PNR의 개요 ···················································································50 

2. PNR 작성 필수 항목 ········································································· 51 

 1) Name Element ··········································································· 51 

 2) Phone Element············································································57 

 3) Itinerary Element·········································································60 

 4) Ticket Arrangement Element·························································· 69 

3. PNR 작성 완료 ················································································71 

4. PNR 판독·······················································································73 

 1) 작성 완료된 PNR 판독 ···································································73 

 2) Office ID ··················································································· 74 

 3) Single PNR·················································································75



Chapter 04 PNR 작성 선택 항목 

1. 서비스 사항····················································································84 

 1) OSI···························································································84 

 2) SSR···························································································85 

2. Received From Element···································································105 

3. Remarks Element ··········································································106



Chapter 05 PNR 수정, 취소 및 조회 

1. Rebooking PNR ·············································································114 

2. Element 취소·················································································119 

3. PNR 조회 ·····················································································123 



Chapter 06 Booking Class 

1. Class 구분···················································································· 132 

2. 운임조회······················································································ 134 

3. 규정조회·······················································································136 

4. Booking Class 적용 ········································································137 



Chapter 07 PNR 작성의 다양한 기능 

1. PNR Split······················································································146 

2. NHP····························································································165 

3. PNR Copy ····················································································170 

4. PNR 공유······················································································178



Chapter 08 Group PNR 작성 

1. Group 개요···················································································186 

2. Group PNR 작성 ············································································188

3. Group PNR 감원 ············································································193 

4. Group PNR 증원 ···········································································199 



Chapter 09 예약 코드 

1. 예약 코드 개요 ··············································································212 

2. 예약 코드 구분···············································································212 

3. 예약 코드의 흐름 ············································································216 

4. 예약 코드 정리···············································································217 



Chapter 10 부 록 

1. 주요 도시의 복수 공항코드······························································· 224 

2. 주요 휴양지 코드 ··········································································· 225 

3. ICAO Phonetic Alphabet································································· 225




[저자소개]

구선영 

● 경희대학교 관광학 박사 

● 현) 한양여자대학교 호텔관광과 교수 

● 전) 토파스 여행정보 교육강사



김진옥 

● 한양대학교 관광학 박사 

● 현) 세한대학교 항공서비스학과 교수

● 전) 한빛여행사 항공예약발권부 실장






답변대기 관광
상품요약정보 : 서적
상품정보고시
도서명 상세설명페이지 참고
저자 상세설명페이지 참고
출판사 상세설명페이지 참고
크기 상세설명페이지 참고
쪽수 상세설명페이지 참고
제품구성 상세설명페이지 참고
출간일 상세설명페이지 참고
목차 또는 책소개 상세설명페이지 참고
거래조건에 관한 정보
거래조건
재화 등의 배송방법에 관한 정보 상품 상세설명페이지 참고
주문 이후 예상되는 배송기간 상품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회 시 소비자가 부담하는 반품비용 등에 관한 정보 배송ㆍ교환ㆍ반품 상세설명페이지 참고
제품하자가 아닌 소비자의 단순변심, 착오구매에 따른 청약철회가 불가능한 경우 그 구체적 사유와 근거 배송ㆍ교환ㆍ반품 상세설명페이지 참고
재화등의 교환ㆍ반품ㆍ보증 조건 및 품질보증 기준 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
재화등의 A/S 관련 전화번호 상품 상세설명페이지 참고
대금을 환불받기 위한 방법과 환불이 지연될 경우 지연에 따른 배상금을 지급받을 수 있다는 사실 및 배상금 지급의 구체적 조건 및 절차 배송ㆍ교환ㆍ반품 상세설명페이지 참고
소비자피해보상의 처리, 재화등에 대한 불만처리 및 소비자와 사업자 사이의 분쟁처리에 관한 사항 소비자분쟁해결기준(공정거래위원회 고시) 및 관계법령에 따릅니다.
거래에 관한 약관의 내용 또는 확인할 수 있는 방법 상품 상세설명페이지 및 페이지 하단의 이용약관 링크를 통해 확인할 수 있습니다.
01. 반품기한
  • 단순 변심인 경우 : 상품 수령 후 7일 이내 신청
  • 상품 불량/오배송인 경우 : 상품 수령 후 3개월 이내, 혹은 그 사실을 알게 된 이후 30일 이내 반품 신청 가능
02. 반품 배송비
반품 배송비
반품사유 반품 배송비 부담자
단순변심 고객 부담이며, 최초 배송비를 포함해 왕복 배송비가 발생합니다. 또한, 도서/산간지역이거나 설치 상품을 반품하는 경우에는 배송비가 추가될 수 있습니다.
상품의 불량 또는 오배송 고객 부담이 아닙니다.
03. 배송상태에 따른 환불안내
환불안내
진행 상태 결제완료 상품준비중 배송지시/배송중/배송완료
어떤 상태 주문 내역 확인 전 상품 발송 준비 중 상품이 택배사로 이미 발송 됨
환불 즉시환불 구매취소 의사전달 → 발송중지 → 환불 반품회수 → 반품상품 확인 → 환불
04. 취소방법
  • 결제완료 또는 배송상품은 1:1 문의에 취소신청해 주셔야 합니다.
  • 특정 상품의 경우 취소 수수료가 부과될 수 있습니다.
05. 환불시점
환불시점
결제수단 환불시점 환불방법
신용카드 취소완료 후, 3~5일 내 카드사 승인취소(영업일 기준) 신용카드 승인취소
계좌이체 실시간 계좌이체 또는 무통장입금
취소완료 후, 입력하신 환불계좌로 1~2일 내 환불금액 입금(영업일 기준)
계좌입금
휴대폰 결제 당일 구매내역 취소시 취소 완료 후, 6시간 이내 승인취소
전월 구매내역 취소시 취소 완료 후, 1~2일 내 환불계좌로 입금(영업일 기준)
당일취소 : 휴대폰 결제 승인취소
익월취소 : 계좌입금
포인트 취소 완료 후, 당일 포인트 적립 환불 포인트 적립
06. 취소반품 불가 사유
  • 단순변심으로 인한 반품 시, 배송 완료 후 7일이 지나면 취소/반품 신청이 접수되지 않습니다.
  • 주문/제작 상품의 경우, 상품의 제작이 이미 진행된 경우에는 취소가 불가합니다.
  • 구성품을 분실하였거나 취급 부주의로 인한 파손/고장/오염된 경우에는 취소/반품이 제한됩니다.
  • 제조사의 사정 (신모델 출시 등) 및 부품 가격변동 등에 의해 가격이 변동될 수 있으며, 이로 인한 반품 및 가격보상은 불가합니다.
  • 뷰티 상품 이용 시 트러블(알러지, 붉은 반점, 가려움, 따가움)이 발생하는 경우 진료 확인서 및 소견서 등을 증빙하면 환불이 가능하지만 이 경우, 제반 비용은 고객님께서 부담하셔야 합니다.
  • 각 상품별로 아래와 같은 사유로 취소/반품이 제한 될 수 있습니다.

환불불가
상품군 취소/반품 불가사유
의류/잡화/수입명품 상품의 택(TAG) 제거/라벨 및 상품 훼손으로 상품의 가치가 현저히 감소된 경우
계절상품/식품/화장품 고객님의 사용, 시간경과, 일부 소비에 의하여 상품의 가치가 현저히 감소한 경우
가전/설치상품 전자제품 특성 상, 정품 스티커가 제거되었거나 설치 또는 사용 이후에 단순변심인 경우, 액정화면이 부착된 상품의 전원을 켠 경우 (상품불량으로 인한 교환/반품은 AS센터의 불량 판정을 받아야 합니다.)
자동차용품 상품을 개봉하여 장착한 이후 단순변심의 경우
CD/DVD/GAME/BOOK등 복제가 가능한 상품의 포장 등을 훼손한 경우
내비게이션, OS시리얼이 적힌 PMP 상품의 시리얼 넘버 유출로 내장된 소프트웨어의 가치가 감소한 경우
노트북, 테스크탑 PC 등 홀로그램 등을 분리, 분실, 훼손하여 상품의 가치가 현저히 감소하여 재판매가 불가할 경우
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